Customer Service Affinity Card

Customer service

	Calls 1,096,444 Calls to customer service telephone numbers 2012
	Messages 660,418 Messages via web-based customer services 2012
	Complaint forms 5,252 Complaint forms submitted 2012 (Spain)

Affinity card

	Users 1.1 millones Total number of users 2012
	New users 9,075 Number of new users 2012
	Receipts 350,000 Average number of receipts per month 2012
	Newsletter 199,769 Number of users of the newsletter 2012
	Web 366,000 Number of visits to the Affinity Card website 2012