Company relations with stakeholders

Code of conduct
Dialogue Tools Objectives

Customers
  • Specialised customer care teams

  • Stores, on-line stores, social networks

  • Product Quality and Safety Department
  • Rapid response to customer demands

  • Customer care that is segmented by country (10 languages) and service (the stores themselves and on-line sales) which allows to offer the customers a more personalised service

Suppliers
  • Clusters of suppliers

  • Ethics Committee

  • Commercial and CSR Teams

  • Agreement with IndustriALL

  • Compliance Programme for the Code of Conduct for Manufacturers and Suppliers
  • Guaranteeing the Code of Conduct for Manufacturers and Suppliers is adhered to on the supply chain

Employees
  • Ethics Committee

  • Agreement with UNI Global Union

  • Training, internal promotion, internal communications and newsletters, volunteer programmes
  • Having a highly-motivated team

  • Strengthening employee commitment to the Code of Conduct and Responsible Practices

Community
  • Social Council

  • Cooperation with NGOs

  • Sponsorship and Patronage Committee
  • Ensuring the programmes developed have the broadest possible reach and impact

Shareholders
  • General Shareholders' Meeting

  • Sustainability ratings

  • Investors relations
  • Consolidation in sustainability ratings

  • Corporate transparency

Environment
  • Social Council

  • Commitments with NGOs
  • Application of the Environmental Strategy Plan

The Annual Report contains the most important social, economic and environmental indicators and allows stakeholders to assess the Group's performance during the financial year. These indicators are included in the Annual Report and their details can be found in the Global Reporting Initiative (GRI) index, which doubles as a Report on Progress for the UN Global Compact of which Inditex is a member. After its last assessment, Inditex was awarded the Advanced Level for the very first time (this is the highest level awarded by Global Compact).

The dialogue maintained with stakeholders is essential to determine the relevance these award to different aspects; hence, Inditex works to ensure its strategy and activities are designed with this in mind.

In order to respond to the expectations of each different group, Inditex remains in constant communication with them so that the issues that are of greater interest or concern to them can be identified.