Worker - Inditex

Workers at the Centre

We have the duty and opportunity to help create socially sustainable productive environments for the people who work in our supply chain, having a positive impact on the textile industry, which is a powerful engine for economic growth and social progress. To that end we ensure that our suppliers and manufacturers work to improve existing social and labour conditions in every area of production.

We therefore approach the commercial relationship with our suppliers as a shared responsibility. Our goal is to support them in improving supply chain conditions, helping and accompanying our suppliers.

More specifically, our Workers at the Centre strategy seeks to identify and address workers’ needs in the following priority impact areas (PIA), carrying out 46 projects that reached 1,153 suppliers and more than 1,366,420 supply chain workers in 2021.

Workers at the Centre

The Workers at the Centre 2019-2022 strategy is based on respect for the human rights of the workers in our supply chain.

Living wages

Facilitating that workers in the supply chain earn a living wage.

Worker Participation

Developing and improving social dialogue to achieve mature industrial relations and to promote worker satisfaction.

Gender, diversity and inclusion

Promoting that all the women in the supply chain benefit from the best conditions and opportunities, while fostering gender equality in a cross-cutting manner, and creating a diverse, safe and inclusive work environment.

Occupational Health and Safety

Guaranteeing that workers in the supply chain are protected against risks to their occupational health, safety, and well-being.

Protection of Migrants and Refugees

Ensuring that the rights of refugees and migrants are upheld and that a decent workplace is provided in factories, supporting cohesion.

Social Protection

Enabling the well-being of workers in the supply chain.

Protection of labour rights in the production of raw materials

Improving the human and labour rights of the workers in the supply chain of raw materials through proactive actions in terms of the workplace, the community, and industry.

Priority Impact Areas Due Diligence « » « »
Worker participation

At Inditex we encourage respect for the freedom of association and right to collective bargaining all along our supply chain. With the overriding goal of improving management-employee dialogue, achieving mature industrial relations and fostering worker satisfaction, this PIA is the chief tool used by Inditex to work alongside other priority stakeholders, such as IndustriALL Global Union, on these aspects.

Living wages

Our living wages strategy is based on understanding and addressing the needs of our supply chain workers and their families and communities in order to encourage decent working conditions and sustainable productive environments. Here it is worth highlighting our ongoing collaboration with ACT (Action, Collaboration, Transformation), which is one of the bedrocks of our work on the living wages front, together with the work done under the umbrella of the Framework Agreement with IndustriALL Global Union. That strategy is complemented by our work in the areas of responsible procurement practices, improved factory production organisation systems and payroll management systems, the latter including payment digitalisation projects.

Gender, equality and inclusion

This strategy is articulated around three core lines of initiative: health, protection and empowerment.

We approach all three lines of initiative from two points of view: female empowerment and inclusion of the LGBT+ community, at all times with the overriding objective of fostering gender equality end to end and creating a diverse, safe and inclusive place to work.

Occupational health and safety

We prioritise worker health and safety in our supply chain. In 2021 we backed and endorsed the International Accord for Health and Safety in the Textile and Garment Industry, known as the International Accord. This new agreement, signed individually by apparel brands and the global unions, IndustriALL Global Union and UNI Global Union, builds from the Accord on Fire and Building Safety in Bangladesh of 2013 and the Accord on Fire and Building Safety in Bangladesh of 2018, agreements we also pushed for.

Woman in a refugee camp - Inditex
Protection of migrants and refugees

We have a task force specialised in looking after the needs of these groups of workers and we carry out rigorous analyses to identify their presence in order to evaluate their labour status and create dedicated projects and initiatives focused on protecting them and having a positive impact on their working, social and living conditions. We have entered into alliances with other organisations that can help us tackle the related challenges both locally on the ground as well as more globally.

Social protection

Social protection is a human right and relates to the universe of policies and programmes designed to reduce and prevent vulnerability over the course of a person’s life. At Inditex we work to make sure all of our supply chain workers are entitled to social benefits and can attain personal well-being.

Protection of labor rights in the production of Raw Materials

Raw materials are the basis of all the products sold by Inditex. We take a holistic approach to this PIA, working to identify the specific needs of our workers furthest downstream by carrying out the due diligence procedures designed to ensure their fundamental rights are upheld.

Trabajadora taller
Workers at the Centre
Download document (2.46 MB)
Worker in the workshop- Inditex
Workers at the centre 2021
Download document (9.13 MB)