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Balance of material issues

Material issues GRI standards Content Boundary* Implication**
PEOPLE
Labour practices GRI 103: Management approach 2016
GRI 401: Employment 2016
GRI 402: Labour/management relations 2016
GRI 403: Occupational health and safety 2016
GRI 405: Diversity and equal opportunity 2016
GRI 406: Non-discrimination 2016
GRI 407: Freedom of association and collective bargaining 2016
103-1 to 103-3
401-1 to 401-3
402-1
403-1 to 403-4
405-1 to 405-2
406-1
407-1
Attracting and retaining talent GRI 103: Management approach 2016
GRI 401: Employment 2016
GRI 201: Economic performance 2016
103-1 to 103-3
401-1 to 401-2
201-3
Developing human capital GRI 103: Management approach 2016
GRI 404: Training and education 2016
103-1 to 103-3
404-1 to 404-3
SUSTAINABLE MANAGEMENT OF THE SUPPLY CHAIN
Health and safety at suppliers and manufacturers GRI 103: Management approach 2016
GRI 403: Occupational health and safety 2016
GRI 414: Supplier social assessment 2016
103-1 to 103-3
403-1 to 403-4
414-1 to 414-2
Human Rights and industrial relations in the supply chain GRI 103: Management approach 2016
GRI 408: Child labour 2016
GRI 409: Forced or compulsory labour 2016
GRI 412: Human rights assessment 2016
103-1 to 103-3
408-1
409-1
412-1 to 412-3
Traceability of the supply chain GRI 102: General Disclosures 2016
GRI 103: Management approach 2016
GRI 308: Supplier environmental assessment 2016
GRI 414: Supplier social assessment 2016
102-9
103-1 to 103-3
308-1 to 308-2
414-1 to 414-2
Responsible purchasing practices GRI 102: General Disclosures 2016
GRI 103: Management approach 2016
GRI 308: Supplier environmental assessment 2016
GRI 414: Supplier social assessment 2016
102-9
103-1 to 103-3
308-1 to 308-2
414-1 to 414-2
OUR CUSTOMERS
Commitment to customers GRI 102: General Disclosures 2016
GRI 103: Management approach 2016
102-43
103-1 to 103-3
Changes in consumption habits GRI 103: Management approach 2016 103-1 to 103-3
New sales channels GRI 103: Management approach 2016 103-1 to 103-3
COMMITMENT TO THE EXCELLENCE OF OUR PRODUCTS
Product quality, health and safety GRI 103: Management approach 2016
GRI 416: Customer health and safety 2016
103-1 to 103-3
416-1 to 416-2
Product information and labelling GRI 103: Management approach 2016
GRI 417: Marketing and labelling 2016
103-1 to 103-3
417-1 to 417-3
Eco-Design GRI 103: Management approach 2016
GRI 301: Materials 2016
GRI 302: Energy 2016
GRI 304: Biodiversity 2016
103-1 to 103-3
301-1 to 301-3
302-5
304-2
Managing product end-of-life and recycling systems GRI 103: Management approach 2016
GRI 301: Materials 2016
GRI 306: Effluents and waste 2016
103-1 to 103-3
301-3
306-2, 306-4
Animal welfare GRI 103: Management approach 2016
GRI 304: Biodiversity 2016
103-1 to 103-2
304-2
RECYCLING AND EFFICIENT USE OF RESOURCES
Energy consumption and GHGs GRI 103: Management approach 2016
GRI 302: Energy 2016
GRI 305: Emissions 2016
103-1 to 103-3
302-1 to 302-5
305-1 to 305-7
Water consumption and controlling discharges GRI 103: Management approach 2016
GRI 303: Water 2016
GRI 306: Effluents and waste 2016
103-1 to 103-3
303-1 to 303-3
306-1, 306-3, 306-5
Waste control and management GRI 103: Management approach 2016
GRI 306: Effluents and waste 2016
103-1 to 103-3
306-2, 306-4
Protecting biodiversity GRI 103: Management approach 2016
GRI 304: Biodiversity 2016
103-1 to 103-3
304-1 to 304-4
IMPROVING COMMUNITY WELFARE
Socio-economic impact on the community GRI 103: Management approach 2016
GRI 201: Economic performance 2016
GRI 203: Indirect economic impacts 2016
103-1 to 103-3
201-1 to 201-4
203-1 to 203-2
Investment in the community GRI 103: Management approach 2016
GRI 203: Indirect economic impacts 2016
GRI 413: Local communities 2016
103-2 to 103-3
203-1 to 203-2
413-1 to 413-2
Stakeholder engagement and dialogue GRI 102: General disclosures 2016
GRI 103: Management approach 2016
102-40, 102-42 - 102-44
103-1 to 103-3
CORPORATE GOVERNANCE
Security and protection of data and information systems GRI 103: Management approach 2016
GRI 418: Customer privacy 2016
103-1 to 103-3
418-1
Corporate governance GRI 102: General contents 2016
GRI 103: Management approach 2016
GRI 415: Public policy 2016
102-18 to 102-39
103-1 to 103-3
415-1
Transparency and tax contribution GRI 103: Management approach 2016
GRI 201: Economic performance 2016
103-1 to 103-3
201-1
Compliance with regulations and responsible practices GRI 102: General disclosures 2016
GRI 103: Management approach 2016
GRI 205: Anti-Corruption 2016
GRI 206: Anti-competitive practices 2016
GRI 307: Environmental compliance 2016
GRI 419: Socioeconomic compliance 2016
102-16, 102-17
103-1 to 103-3
205-1 to 205-3
206-1
307-1
419-1
Risk management and control systems GRI 103: Management approach 2016 103-1 to 103-3
OTHER BUSINESS ASPECTS
Volatility of raw material prices GRI 103: Management approach 2016 103-1 to 103-3
Changes in regulation GRI 103: Management approach 2016 103-1 to 103-3
Logistics model GRI 103: Management approach 2016 103-1 to 103-3
Expansion in new markets GRI 103: Management approach 2016 103-1 to 103-3
Exposure in mature markets GRI 103: Management approach 2016 103-1 to 103-3

Within the organization Outside the organization Within and outside the organization Direct Indirect

* Indicates where the impact occurs, within the organization, outside the organization or both.
** Indicates the organization’s involvement in the impact.
Direct: The organization is directly linked to the impact
Indirect: The organization is linked to the impact through its business relations

Materiality matrix

People Sustainable managementof the supply chain Our customers Commitment to the excellenceof our products Recycling and efficient useof resources Improving community welfare Corporate governance Other business aspects EXTERNAL RELEVANCE INTERNAL RELEVANCE 17 Protecting biodiversity.18 Animal welfare.19 Corporate governance.20 Transparency and tax contribution.21 Compliance with regulations and responsible practices.22 Socio-economic impact on the community.23 Human Rights and industrial relations in the supply chain.24 Traceability of the supply chain.25 Responsible purchasing practices.26 Changes in regulation.27 Logistics model.28 Expansion in new markets.29 Exposure in mature markets.30 Risk management and control systems.31 Investment in the community.32 Stakeholder engagement and dialogue. 1 Commitment to customers.2 Product quality, health and safety.3 Product information and labelling.4 Changes in consumption habits.5 New sales channels.6 Security and protection of data and information systems.7 Labour practices.8 Attracting and retaining talent.9 Developing human capital.10 Health and safety at suppliers and manufacturers.11 Eco-Design.12 Volatility of raw material prices.13 Energy consumption and GHGs.14 Water consumption and controlling discharges.15 Waste control and management.16 Managing product end-of-life and recycling systems. 50% 75% 100% 50% 75% 100% Labour practices Eco-Design Developing human capital Product quality, health and safety Product information and labelling Changes in consumption habits Newsaleschannels Attracting and retaining talent Volatility of raw material prices Energy consumption and GHGs Water consumptionand controllingdischarges Protecting biodiversity Animal welfare Corporate governance Transparencyand tax contribution Human Rights and industrialrelations in the supply chain Responsible purchasingpractices Changes in regulation Expansion in new markets Exposure inmature markets Riskmanagementand controlsystems Investment in the community Stakeholderengagement anddialogue Managing productend-of-life andrecycling systems Waste control and management Logistics model Health andsafety atsuppliersand manufacturers Securiry and protectionof data and informationsystems Compliance with regulationsand responsible practices Commitmentto customers Traceability ofthe supply chain Socio-economicimpact on thecommunity

The following organizations, among others, have been consulted in the definition of material issues for 2016
Inditex Social Advisory Board, Cáritas Spain, Centre for Business and Public Sector Ethics of Cambridge, Spanish Committee of UNHCR, Spanish Red Cross, Economics for Energy, Entreculturas, Every Mother Counts, Fundación Seres. Sociedad y Empresa Responsable, IndustriALL Global Union, Medicus Mundi, University of Santiago de Compostela, University of A Coruña, The Humane Society of the United States, International Labour Organization (ILO), UN Global Compact, Textile Exchange, Water.org.