Our Drivers
In 2024, we continued to bolster the four drivers of our business model:
Our fashion proposition
An increasingly engaging shopping experience
The sustainability and responsibility in everything we do
The extraordinary team that makes it all possible
Always with innovation as the horizontal axis, with the aim of becoming increasingly creative, agile, efficient and respectful in our dealings with both our customers and our surroundings.
Fashion and the Customer Experience
The Group’s brands continued to advance their fashion propositions in 2024 underpinned by constant listening to what our customers want and need. Unique collaborations with renowned artist and designers highlight our permanent commitment to creativity, excitement and quality.
Some of the most exciting initiatives rolled out last year include Zara’s collaborations with TwoJeys, Harry Lambert, Stefano Pilatti, Kate Moss, And Wander, etc.; the alliance between Massimo Dutti and famous performance artist Marina Abramović during Miami Art Week 2024 to mark the arrival of the brand to the US market; Bershka's proposal with creative director Jamie Reid; Stradivarius’s collaborations with Safu Seghatoleslami, Hand Over or Jane Kønig; or Zara Home’s third collection in partnership with Vincent Van Duysen. The continuous development of our products is reflected in the commitment to technicality and innovation in Oysho’s sport collections, the reinforcement of Menswear and launch of new product lines such as Series at Bershka, and Often at Pull&Bear, among others, which respond to the demanding needs of our customers.
In parallel, all our retail concepts shored up the shopping experience across our 5.563 stores and our online platforms. The unveiling of Zacaffè, a concept that marries fashion and lifestyle, is a remarkable example already available at the Zara Man on Madrid’s Hermosilla Street, which will be progressively incorporated in selected establishments. Our stores are constantly reinventing themselves, as can be seen in Bershka's showcasing of interior design in Marineda (A Coruña) and Gran Vía (Madrid), or the ephemeral concept of Zara Home in Rue du Bac (Paris).
Our firm belief in the importance of this customer contact is also reflected in the newly opened Stradivarius, also on Madrid’s Gran Vía, and the refurbished Stradivarius in Berlin; the new Oysho stores on Vía Torino in Milan and in Plaza de Lugo (A Coruña); the Pull&Bear flagship stores in Rotterdam (Netherlands) and Beaugrenelle Paris (France); or Massimo Dutti’s maiden store in the US, located in Miami.
We incorporate the latest technological innovations that can offer a better customer experience, also in the digital field. Some of these actions during 2024 have been the Zara Streaming experience, which made its début in nine markets, with Cindy Crawford and Kaia Gerber as ambassadors; the new PBShuffle shopping experience on the Pull&Bear app; AR Mirrors, enabling shoppers to virtually try on the new Bershka Gen collection; Stradilooks, where influencers share their favourite Stradivarius looks monthly; and growth of the Oysho sports community.
Talent and Diversity of our People
The talent, commitment and diversity of our 162,083 people of 170 different nationalities, including 49,915 Spaniards, are crucial to our transformation and to ensuring Inditex’s ongoing leadership. 85% of our people work in our stores and women, who account for 73% of our headcount, hold 77% of our management positions.
Key Numbers at a glance
- 162,083People in our teams
- 49,915Employees in Spain
- 170Nationalities
- 73%Women
- 83%Permanent contracts
- €30,850Average gross yearly salary
- 3,142People with disabilities employed
Evidence of our firm commitment to talent are the 3 million hours of training provided and initiatives such as the third edition of our Foundations of Textile Manufacturing programme developed by our Sustainable Fashion School together with Leeds University. The same can be said of career opportunities at Inditex: we promoted over 9,300 people last year.
We champion quality, stable and stimulating work. 83% of our employees are on permanent contracts. Around the world, they earn €30,850 (gross per year) on average and we pay women and men equally.
In terms of inclusion, among other advances, it is worth highlighting that in 2024 the objective of doubling the number of people with disabilities compared to 2021 has not only been met but exceeded. Thus, in 2024 the Group directly employed 3,142 people with disabilities.
Improving our Impact
Our people are indeed the biggest proponents of Inditex's commitment to improving the impact made by its activities by designing and making more environmentally-friendly fashion products. We want to progress towards a circular model in which waste is converted into inputs and we are also working towards net zero emissions. In 2023, we launched our Climate Transition Plan which establishes the Group's objectives and lines of action to move towards a low-carbon economy, as well as intermediate milestones and the resources we estimate necessary to achieve them.
In 2024, GHG emissions were reduced by 5% compared to 2018, according to the emission categories subject to our SBT objectives.
Since 2018, we have reduced the direct emissions of our activity, those that technically fall within scopes 1 and 2, by 88%.
2024-2027 Supply Chain Transformation Plan
During the fiscal year, Inditex launched its 2024-2027 Supply Chain Transformation Plan, which includes new mandatory requirements around water consumption and management, the management of chemical substances, emissions abatement and hazardous waste handling.
The facilities the Group works with must deploy specific measures for optimising their productive processes, use renewable sources of energy and adopt lower-impact technology, so as to reduce their emissions by at least 4.2% on average within the next three years.
Moreover, Inditex’s manufacturers must optimise their wet processes and deliver optimal or excellent water consumption metrics as per our Care for Water standard, which includes specific measurements for each type of fibre and process. Likewise, 95% of all of the chemical products used by Inditex’s suppliers, whether or not they are used in garments for Inditex, must be certified and endorsed by Zero Discharge of Hazardous Chemicals (ZDHC).
Fibres Plan
Another of our commitments for progressing towards a circular model is our Fibres Plan, whose overriding goal is for 100% of the fibres used in our products to be lower impact by 2030.
In 2024, we have already reached 74% usage of lower impact fibres, as well as 39% of recycled textile fibres.
The Group has continued to work on its Sustainability Innovation Hub (SIH), an innovation centre launched in 2020, executing an action plan to 2030, designed to support the adoption and scaling up of innovative technology around fibres, materials, productive processes and traceability in the textile and footwear sector. Notably, in 2024 we invested in startups Infinited Fiber, Galy and Epoch Biodesign.
In the area of mitigation of environmental impacts, Inditex collaborates with partners such as WWF and Conservation International to restore and protect habitats of endangered fauna and ecosystems, promoting forest management through sustainable forestry models, and encouraging regenerative agricultural and land management practices. In this way, more than 750,000 hectares of protected land have entered a process of regeneration or restoration since 2023.