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"We work to fulfill the demand of responsible fashion through an integrated experience and a unique relationship"

MAIN INDICATORS(in million euros)

Sales Online sales(about total sales) Net profit Net cash Dividend 26,145 25,336 23,311 20,900 18,117 12% 10% 3,448 3,372 3,161 2,882 2,510 6,705 6,387 6,090 5,300 4,010 0.88 0.75 0.68 0.60 0.52 2014 2015 2016 2017 2018

SALES BY GEOGRAPHIES(%)

16.2% 45.1% 15.5% 23.2% 16.2% 16.3% 16.9% 17.7% 19% 45.1% 44.9% 43.9% 44% 46% 15.5% 15.6% 15.3% 14.7% 13.9% 23.2% 23.2% 23.9% 23.5% 21.1% 2018 2017 2016 2015 2014 SPAIN EUROPE (WITHOUT SPAIN) AMERICA ASIA AND REST OF THE WORLD

COMMERCIAL PRESENCE

156 47 43 29 27 Markets with onlinesale 96 96 93 88 88 Markets with store 3,786,099 4,086,904 4,410,896 4,739,427 4,962,081 Commercial area (m 2 ) 6,683 2014 7,013 2015 7,292 2016 7,475 2017 7,490 2018 Stores
Number of employees Women/Men Suppliers’ audits Eco-stores 174,386 171,839 162,450 152,854 137,054 % Women 75 25 75 25 76 24 76 24 78 22 % Men 12,064 11,247 10,833 10,997 10,274 5,494 5,068 4,519 3,778 3,408 2014 2015 2016 2017 2018 DIVERSITY AND SUSTAINABILITY
America Direct taxess: 489 millionsTaxes collected: 271 millionsTotal: 760 millions Asia and rest of the world Direct taxes: 345 millionsTaxes collected: 184 millionsTotal: 529 millions Spain Direct taxes: 928 millionsTaxes collected: 764 millionsTotal: 1,692 millions Europe (without Spain) Direct taxes: 1,002 millionsTaxes collected: 2,183 millionsTotal: 3,185 millions €3.40B TAXES COLLECTED €2.76B DIRECT TAXES €6.17B TAX CONTRIBUTION

"In 2020 we will manage a sales platform that will be fully integrated, sustainable and digital"

"Our fashion offer is differentiated by the design of our collections, always based on the latest trends, as well as by the search of excellence in the purchasing experience"

"Quality, traceability and sustainability are the key words of our model"

"Our model only works by applying the best possible social and environmental practices"

"The diversity of our 170,000 employees give a sense to Inditex"

Letter from the Chairman

Sustainable strategy

Dialogue with stakeholders allows us to identify the 10 most relevant issues of our sustainable strategy to creating value. Below we are giving detail of the advances achieved in each of them in 2018.

Sustainable strategy

Inditex’s prosperity is directly related to the prosperity of the communities and the environment where it carries out its business activity. That is why we are committed to the United Nations 2030 Agenda for Sustainable Development and have aligned our strategy with it.

The customer is at the center of our activity

Customers have always been at the heart of our business model. Technology is a crucial enabler in adapting our model for the new ways in which customers are engaging with the world of fashion. It enables us to configure an integrated and sustainable experience and build a unique relationship.

+0B

invested in technology innovation in recent years

0M

digital contacts with customers in 2018

Collaboration, innovation and sustainability define our work culture

Our 174,386 employees embrace a culture that is centred on the values of diversity, humility, collaboration, innovation and sustainability. We guarantee secure and safe work environments where there are effective equal opportunities, professional development and continuous learning.

Our salary gap
is tipped

0

nationalities

0

languages

0%

in favour of women

Nuestros clientes Nuestros clientes

We know where and how our garments are made

Traceability at Inditex means knowing where our garments are made. Traceability is a must; it enables us to know and provide information about the conditions in which our items are made and tackle social, environmental and product health and safety challenges end-to-end.

More information
*NON-EXCLUSIVE 1,866 SUPPLIERS* FACTORIES* 7,235

We monitor and seek the continuous improvement of or supply chain

We know who makes our clothes. We monitor working conditions and help suppliers to do better whenever we detect breaches of our Code of Conduct. We are focussing on seven priority areas to enhance the wellbeing of the two million people who work in our supply chain.

0

social audits

0

social audits

We work to offer the highest standards of quality, health and safety

We strive to ensure that all of the items we sell meet the highest standards of health, safety and environmental sustainability, paying particular attention to the raw materials we select.

136 million Join Life garments on sale, up 85% year-on-year

We seek to extend the useful life of textile products

We embed circular economy principles into every link of our value chain: we want to close the life cycle of our products and the materials we use in our business activities and we foster the efficient use of resources.

14,824 TONNES OFCLOTHING, FOOTWEARAND ACCESSORIESCOLLECTED IN 2018 86% OF OUR STORES AREALREADY ECOEFFICIENT. ALL WILL BE ECOEFFICIENTBY 2020

We contribute to the development of society by voluntarily participating in community initiatives

Our education, social wellbeing and humanitarian aid programmes directly benefitted over 2.4 million people in 2018, which is 53% more than in 2017. Our community investment effort is concentrated in geographical regions considered strategic in terms of procurement (suppliers) and sales (stores).

We earmarked 0 million to 413 third sector entities in 2018

We comply with tax legislation in every country where we do business

We uphold the OECD Guidelines for Multinational Enterprises and publish a transparent and user-friendly tax report, based on our value chain and our contribution in the countries where we do business. We expressly renounce opaque tax practices and structures.

Nuestros clientes
Our worldwide tax contribution in 2018 was

0B

We combine attractive, predictable and sustainable shareholder remuneration with reinvesting in the company's growth

We believe that we create value for our shareholders by striking the right balance between reinvestment in our business, generating sustainable value for all of our stakeholders, and distributing an attractive and predictable dividend.

In 2018, we increased the payout from 0 % In 2018, we increased the payout from 0 %

Compliance, good governance and ethical corporate culture

We have developed an ethical corporate culture as an essential element of our Compliance Model, which not only seeks to establish a regulatory compliance system, but to also demonstrate a firmer commitment to good governance and social and environmental sustainability. Through this Model, we also transmit our ethical corporate culture to all of our stakeholders