Specific Standard Disclosures
DMA and Indicators | Page (or Link) | Identified Omission(s) | External Assurance | Description | Global Compact | |
---|---|---|---|---|---|---|
CATEGORY: ECONOMIC | ||||||
MATERIAL ASPECT: ECONOMIC PERFORMANCE | ||||||
G4-DMA |
Developing everybody’s talent 6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016 |
Yes | Disclosures on management approach | |||
G4-EC1 |
Investment in social programmes 2015 1. Social indicators |
Yes | Direct economic value generated and distributed | |||
G4-EC2 |
Sustainable development at Inditex Efficient use of resources Inditex Sustainability Strategy: www.inditex.com/en/sustainability Despite the fact that its direct activity does not have a significant impact on climatic change, Inditex implements energy-efficient activities and measures to mitigate such a risk. |
Yes | Financial implications and other risks and opportunities for the organization’s activities due to climate change | |||
G4-EC3 |
Quality employment 6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016 |
Yes | Coverage of the organization’s defined benefit plan obligations | |||
G4-EC4 |
6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016 During this reporting period no significant government assistance was received in the form of subsidies, awards, holiday entitlements or export credit assistance. |
Yes | Financial assistance received from government | |||
MATERIAL ASPECT: INDIRECT ECONOMIC IMPACTS | ||||||
G4-DMA |
Contribution to community welfare |
Yes | Disclosures on management approach | |||
G4-EC7 |
Investment in social programmes 2015 1. Social indicators |
Yes | Development and impact of infrastructure investments and services supported | |||
G4-EC8 |
Investment in social programmes 2015 |
Yes | Significant indirect economic impacts, including the extent of impacts | |||
CATEGORY: ENVIRONMENTAL | ||||||
MATERIAL ASPECT: MATERIALS | ||||||
G4-DMA |
The quality of our products Towards a circular economy model More sustainable design and raw materials Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN1 |
More sustainable design and raw materials Use and end of life Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers. Nevertheless, Inditex works hard to promote the efficient use of materials in its supply chain via the use of more sustainable fibres, packaging and distribution of its products in line with its standard, ZNormativa, and waste management by means of its Waste Reduction Plan. |
This information is not currently accessible. Data related to volume or weight of used materials is not available. Inditex is presently improving its systems to provide data related to this indicator in 2017. | Yes | Materials used by weight or volume | Principles 7 and 8 | |
G4-EN2 |
Use and end of life Environmental Management in head offices and stores |
Yes | Percentage of materials used that are recycled input materials | Principle 8 | ||
MATERIAL ASPECT: ENERGY | ||||||
G4-DMA |
Efficient use of resources Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN3 |
Sustainability balance 2. Environmental indicators |
Yes | Energy consumption within the organization | Principles 7 and 8 | ||
G4-EN4 |
2. Environmental indicators |
Yes | Energy consumption outside of the organization | Principle 8 | ||
G4-EN5 |
Sustainability balance 2. Environmental indicators |
Yes | Energy intensity | Principle 8 | ||
G4-EN6 |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Reduction of energy consumption | Principles 8 and 9 | ||
G4-EN7 |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Reductions in energy requirements of products and services | Principles 8 and 9 | ||
MATERIAL ASPECT: WATER | ||||||
G4-DMA |
Efficient use of resources Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN8 |
2. Environmental indicators |
Yes | Total water withdrawal by source | Principles 7 and 8 | ||
G4-EN9 |
2. Environmental indicators Water supplied to all the centres for use both in processes and for consumption comes from public, authorised supply networks with the result that Inditex has no impact on protected habitats. |
Yes | Water sources significantly affected by withdrawal of water | Principle 8 | ||
G4-EN10 |
Environmental Management in head offices and stores |
Yes | Percentage and total volume of water recycled and reused | Principle 8 | ||
MATERIAL ASPECT: BIODIVERSITY | ||||||
G4-DMA |
More sustainable design and raw materials Efficient use of resources |
Yes | Disclosures on management approach | |||
G4-EN11 | - | Not applicable. The lands owned by Inditex are not located adjacent to or within protected natural spaces or areas of high biodiversity, and therefore the Group does not generate significant impacts on biodiversity. | Yes | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | Principle 8 | |
G4-EN12 |
More sustainable design and raw materials Efficient use of resources |
Yes | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas | Principle 8 | ||
G4-EN13 | - | Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no protected or restored habitats related to the company’s activity. | Yes | Habitats protected or restored | Principle 8 | |
G4-EN14 | - | Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no habitats that are affected by its operations. | Yes | Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk | Principle 8 | |
MATERIAL ASPECT: EMISSIONS | ||||||
G4-DMA |
Efficient use of resources Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN15 |
2. Environmental indicators |
Yes | Direct greenhouse gas (GHG) emissions (Scope 1) | Principles 7 and 8 | ||
G4-EN16 |
2. Environmental indicators |
Yes | Energy indirect greenhouse gas (GHG) emissions (Scope 2) | Principles 7 and 8 | ||
G4-EN17 |
2. Environmental indicators |
Yes | Other indirect greenhouse gas (GHG) emissions (Scope 3) | Principles 7 and 8 | ||
G4-EN18 |
Sustainability balance 2. Environmental indicators |
Yes | Greenhouse gas (GHG) emissions intensity | Principle 8 | ||
G4-EN19 |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Reduction of greenhouse gas (GHG) emissions | Principles 8 and 9 | ||
G4-EN20 |
Environmental Management in head offices and stores Plans have been set up to replace air conditioning equipment in the already existing stores with the more efficient class A systems to ensure there are no gasses that are destructive to the ozone layer. Furthermore, eco efficient measures implemented in our stores resulted in significant power saving, in particular in air-conditioning, with an estimated average reduction of 40%. This implies an attendant cutting in the greenhouse gas emissions. Our goal is for all our stores to be eco efficient by 2020. |
Yes | Reduction of greenhouse gas (GHG) emissions | Principles 7 and 8 | ||
G4-EN21 | No relevant data on air emissions has been reported this year due to the specifications of the equipment and the frequency of revisions established according to the inforce legislation. Any particle emissions resulting from transport are generated by the transport companies themselves and not by Inditex. Nevertheless, Inditex promotes a better management and control of these emissions by means of a tool which enables such emissions to be calculated according to GHG Protocol. The Group also drafts improvement plans to reduce emissions. | Yes | NOX, SOX, and other significant air emissions | Principles 7 and 8 | ||
MATERIAL ASPECT: EFFLUENTS AND WASTE | ||||||
G4-DMA |
Advances in the evaluation and control of wet processes Efficient use of resources 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN22 |
www.wateractionplan.com (section ”Technical training to achieve zero discharge/results”) |
Yes | Total water discharge by quality and destination | Principle 8 | ||
G4-EN23 |
Sustainability balance 2. Environmental indicators None of the waste generated is disposed of through deep-well injection or stored in-situ. |
Yes | Total weight of waste by type and disposal method | Principle 8 | ||
G4-EN24 | During the reporting period no significant accidental discharges were recorded. | Yes | Total number and volume of significant spills | Principle 8 | ||
G4-EN25 | Inditex does not transport, import or export any of the hazardous waste products included in the Basel Convention in any of the countries where it performs its activities. | Yes | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally | Principle 8 | ||
G4-EN26 |
Advances in the evaluation and control of wet processes The water consumed by Inditex is discharged by means of sanitation networks, in all cases with the appropriate administrative authorization. In case of irregularities, Inditex analyses the causes and looks for pertinent solutions. Therefore, there are no water bodies or related habitats significantly affected by discharges or run-off generated by the organization. In relation to the Group’s suppliers and due to the commitment undertaken in November 2012 towards “zero discharge” of hazardous chemicals in 2020, Inditex works with its suppliers within its Master Plan for Water Management in the Supply Chain. In 2015, we keep working on the Capacity Building project aimed at the supply chain. In this programme, our suppliers undergo an environmental evaluation and technical training in order to improve their environmental performance. This will lead to a more sustainable production and zero discharge by 2020. More information is available for consultation at www.wateractionplan.com (section ”Technical training to achieve zero discharge/results”). |
Yes | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff | Principle 8 | ||
MATERIAL ASPECT: PRODUCTS AND SERVICES | ||||||
G4-DMA |
The quality of our products Towards a circular economy model 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN27 |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Extent of impact mitigation of environmental impacts of products and services | Principles 7, 8 and 9 | ||
G4-EN28 |
2. Environmental indicators Packaging materials on to the market are recovered at the end of its life cycle for recycling by authorized managers in those countries where there are Integrated Systems for Packaging Management. |
Yes | Percentage of products sold and their packaging materials that are reclaimed by category | Principle 8 | ||
MATERIAL ASPECT: COMPLIANCE | ||||||
G4-DMA |
Inditex’s environmental policy: www.inditex.com/en/sustainability/environment |
Yes | Disclosures on management approach | |||
G4-EN29 | Inditex recorded no significant fines or sanctions through the available channels in 2015. | Yes | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations | Principle 8 | ||
MATERIAL ASPECT: TRANSPORT | ||||||
G4-DMA |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Disclosures on management approach | |||
G4-EN30 |
Environmental Management in head offices and stores 2. Environmental indicators |
Yes | Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce | Principle 8 | ||
MATERIAL ASPECT: SUPPLIER ENVIRONMENTAL ASSESSMENT | ||||||
G4-DMA |
Traceability of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain |
Yes | Disclosures on management approach | |||
G4-EN32 |
2. Assessment of the supply chain More sustainable design and raw materials Advances in the evaluation and control of wet processes Sustainability balance |
Yes | Percentage of new suppliers that were screened using environmental criteria | Principle 8 | ||
G4-EN33 |
Advances in the evaluation and control of wet processes |
Yes | Significant actual and potential negative environmental impacts in the supply chain and actions taken | Principle 8 | ||
MATERIAL ASPECT: ENVIRONMENTAL GRIEVANCE MECHANISMS | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics !n the Code of Conduct, Inditex undertakes to minimize environmental during the life cycle of its products. With a view to guaranteeing compliance with the Code, three channels for contact have been established (mail, e-mail and fax). www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices |
Yes | Disclosures on management approach | |||
G4-EN34 |
9. Code of Conduct and Responsible Practices and the Committee of Ethics All communications received by means of the website’s customer services are passed on to the relevant department. Moreover, the Environmental Department receives any suggestions, queries or comments at the following address: medioambiente@inditex.com |
Yes | Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms | Principle 8 | ||
CATEGORY: SOCIAL | ||||||
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK | ||||||
MATERIAL ASPECT: EMPLOYMENT | ||||||
G4-DMA |
Developing everybody’s talent Quality employment |
Yes | Disclosures on management approach | |||
G4-LA1 |
Developing everybody’s talent During 2015, in Spain some 20,396 women left the organization, of which 78.9% were aged under 30, while 20.6% were aged 30-50 and 0.5% over 50. In the case of men, some 6,214 left the organization, of which 70.3% were aged under 30, while 28.7% were aged 30-50 and 1.1% over 50. |
Data on the number of new employee hires broken down according to age, gender and region was not available at the time of writing of this Report. Inditex is presently improving its systems to provide data related to this indicator in 2017. | Yes | Total number and rates of new employee hires and employee turnover by age group, gender, and region | Principle 6 | |
G4-LA2 |
Quality employment The Group provides the same social benefits for temporary workers as to part- and full-time employees. |
Yes | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation | |||
G4-LA3 | During 2015, in Spain 2,365 women took maternity leave. A total of 89.98% of these women returned to work following that leave. In the case of men, a total of 93.6% (375 men) returned to work following paternity leave. | Yes | Return to work and retention rates after parental leave, by gender | Principle 6 | ||
MATERIAL ASPECT: LABOR/MANAGEMENT RELATIONS | ||||||
G4-DMA |
Quality employment |
Yes | Disclosures on management approach | |||
G4-LA4 | The collective agreements in force do not set out a minimum period for the formal notification of any organizational changes that take place within Inditex. However, when relevant events take place, prior notice is given in line with the provisions of the law in force (art. 41 of the Workers’ Statute). | Yes | Minimum notice periods regarding operational changes, including whether these are specified in collective agreements | Principle 3 | ||
MATERIAL ASPECT: OCCUPATIONAL HEALTH AND SAFETY | ||||||
G4-DMA |
Quality employment |
Yes | Disclosures on management approach | |||
G4-LA5 | The existing committees represent all workers on the same level (management and employees) and all agreements are confirmed by management. | Yes | Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs | |||
G4-LA6 |
Quality employment |
Yes | Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of workrelated fatalities, by region and by gender | |||
G4-LA7 | In general, no workers were identified as being involved in activities with a high accident rate or high risk of specific diseases. | Yes | Workers with high incidence or high risk of diseases related to their occupation | |||
G4-LA8 | All committees have reached agreements related to worker health and safety. During 2014, Inditex had reached agreements in force on an international and national scale with trade unions which covered aspects such as personal protective equipment, periodic inspections, training and education, complaints mechanisms, and so on. | Yes | Health and safety topics covered in formal agreements with trade unions | |||
MATERIAL ASPECT: TRAINING AND EDUCATION | ||||||
G4-DMA |
Employee development and growth |
Yes | Disclosures on management approach | |||
G4-LA9 |
Employee development and growth |
Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. | Yes | Average hours of training per year per employee by gender, and by employee category | Principle 6 | |
G4-LA10 |
1. Identification of the supply chain Employee development and growth The average age of Inditex employees is 30 years, meaning that the Group is not facing the need to develop programmes to assist employees at the end of their professional careers in the near future. |
Yes | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings | |||
G4-LA11 |
3. Board of Directors |
Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. | Yes | Percentage of employees receiving regular performance and career development reviews, by gender and by employee category | Principle 6 | |
MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY | ||||||
G4-DMA |
Developing everybody’s talent Quality employment Collaboration with society |
Yes | Disclosures on management approach | |||
G4-LA12 |
Developing everybody’s talent Quality employment 3. Board of Directors Inditex reports data on members of its Board of Directors in the Corporate Governance Report submitted to the Spanish regulatory body, the CNMV. |
Breakdown according to gender and age group not available. Inditex is working to include the breakdown of staff by age group by 2017. | Yes | Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity | Principle 6 | |
MATERIAL ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN | ||||||
G4-DMA |
Quality employment |
Yes | Disclosures on management approach | |||
G4-LA13 | - | Ratio between men and women’s base salaries not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. | Yes | Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation | Principle 6 | |
MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES | ||||||
G4-DMA |
Integrity of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain |
Yes | Disclosures on management approach | |||
G4-LA14 |
1. Identification of the supply chain |
Yes | Percentage of new suppliers that were screened using labor practices criteria | |||
G4-LA15 |
2. Assessment of the supply chain |
Yes | Significant actual and potential negative impacts for labor practices in the supply chain and actions taken | |||
MATERIAL ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS | ||||||
G4-DMA |
Integrity of the supply chain 9. Code of Conduct and Responsible Practices and the Committee of Ethics |
Yes | Disclosures on management approach | |||
G4-LA16 |
9. Code of Conduct and Responsible Practices and the Committee of Ethics |
Yes | Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms | |||
SUBCATEGORY: HUMAN RESOURCES | ||||||
MATERIAL ASPECT: INVESTMENT | ||||||
G4-DMA |
Sustainable development at Inditex Integrity of the supply chain 1. Entity’s control environment Code of Conduct for Inditex Manufacturers and Suppliers |
Yes | Disclosures on management approach | |||
G4-HR1 |
1. Identification of the supply chain 2. Assessment of the supply chain Sustainability balance |
Yes | Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | Principle 2 | ||
G4-HR2 |
1. Identification of the supply chain 2. Assessment of the supply chain 3. Optimización de la cadena de suministro During 2015, over 1,800,000 hours were devoted to training, including 17,312 hours spent on training in human rights. The Inditex Code of Conduct and Responsible Practices applies to 100% of Inditex employees and the Inditex Code of Conduct for Manufacturers and Suppliers regulates all the Group’s operations and suppliers. Both have been drafted based on Inditex business philosophy, which has the acknowledgement of human rights as a cornerstone. |
Yes | Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained | Principle 1 | ||
MATERIAL ASPECT: NON-DISCRIMINATION | ||||||
G4-DMA |
Sustainable development at Inditex Integrity of the supply chain Quality employment |
Yes | Disclosures on management approach | |||
G4-HR3 |
2. Assessment of the supply chain 9. Code of Conduct and Responsible Practices and the Committee of Ethics No incidents of discrimination were recorded among Inditex Group employees during 2015. |
Yes | Total number of incidents of discrimination and corrective actions taken | Principle 6 | ||
MATERIAL ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING | ||||||
G4-DMA |
Integrity of the supply chain 2. Assessment of the supply chain - Worker participation |
Yes | Disclosures on management approach | |||
G4-HR4 |
2. Assessment of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015. |
Yes | Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights | Principle 3 | ||
MATERIAL ASPECT: CHILD LABOR | ||||||
G4-DMA |
Sustainable development at Inditex Integrity of the supply chain 1. Entity’s control environment Inditex’s Code of Conduct for Manufacturers and Suppliers |
Yes | Disclosures on management approach | |||
G4-HR5 |
2. Assessment of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015. |
Yes | Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor | Principle 5 | ||
MATERIAL ASPECT: FORCED OR COMPULSORY LABOR | ||||||
G4-DMA |
Sustainable development at Inditex Integrity of the supply chain 1. Entity’s control environment Code of Conduct for Manufacturers and Suppliers |
Yes | Disclosures on management approach | |||
G4-HR6 |
2. Assessment of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015. |
Yes | Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor | Principle 4 | ||
MATERIAL ASPECT: SUPPLIER HUMAN RIGHTS ASSESSMENT | ||||||
G4-DMA |
Sustainable development at Inditex Integrity of the supply chain 1. Entity’s control environment Code of Conduct for Manufacturers and Suppliers |
Yes | Disclosures on management approach | |||
G4-HR10 |
2. Assessment of the supply chain |
Yes | Percentage of new suppliers that were screened using human rights criteria | Principle 2 | ||
G4-HR11 |
2. Assessment of the supply chain |
Yes | Significant actual and potential negative human rights impacts in the supply chain and actions taken | Principle 2 | ||
MATERIAL ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics 1. Entity’s control environment |
Yes | Disclosures on management approach | |||
G4-HR12 |
9. Code of Conduct and Responsible Practices and the Committee of Ethics |
Yes | Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms | Principle 1 | ||
SUB-CATEGORY: SOCIETY | ||||||
MATERIAL ASPECT: LOCAL COMMUNITIES | ||||||
G4-DMA |
Contribution to community welfare Emergency Relief Education Social Welfare |
Yes | Disclosures on management approach | |||
G4-SO1 |
2. Assessment of the supply chain Investment in social programmes 2015 |
Yes | Percentage of operations with implemented local community engagement, impact assessments, and development programs | Principle 1 | ||
G4-SO2 |
2. Assessment of the supply chain Advances in the evaluation and control of wet processes |
Yes | Operations with significant actual or potential negative impacts on local communities | Principle 1 | ||
MATERIAL ASPECT: ANTI-CORRUPTION | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics 1. Entity’s control environment The Inditex Code of Conduct and Responsible Practices and the Code of Conduct for Manufacturers and Suppliers deal with the prevention of all forms of corruption. These internal regulations are available on the website: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices |
Yes | Disclosures on management approach | |||
G4-SO3 |
2. Assessment of the supply chain 9. Code of Conduct and Responsible Practices and the Committee of Ethics Code of Conduct and Responsible Practices includes the prevention of all forms of corruption. This standard is applicable to 100% of the Group’s business units and is available on the Inditex website at: www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices |
Yes | Total number and percentage of operations assessed for risks related to corruption and the significant risks identified | Principle 10 | ||
G4-SO4 |
9. Code of Conduct and Responsible Practices and the Committee of Ethics 1. Entity’s control environment Inditex’s Code of Conduct and Responsible Practices, applicable to 100% of the Group’s employees, deals with the prevention of all forms of corruption and correct internal dissemination of the code among all employees. It is available on Inditex’s website at: www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices |
Total figures and percentage of employees and board members that have received training on issues of corruption broken down according to region and employee type not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. | Yes | Communication and training on anti-corruption policies and procedures | Principle 10 | |
G4-SO5 | In the period covered by this report, no incidents of corruption were recorded in the organization. | Yes | Confirmed incidents of corruption and actions taken | Principle 10 | ||
MATERIAL ASPECT: PUBLIC POLICY | ||||||
G4-DMA |
Integrity of the supply chain |
Yes | Información general sobre el enfoque de gestión | |||
G4-SO6 | The Code of Conduct and Responsible Practices expressly indicates that “Any relationship that the Inditex Group may have with any governments, authorities, institutions and political parties shall be based upon the principles of legality and neutrality. Contributions, whether in cash and/or in kind that might be made by the company, where applicable, to any political parties, institutions and public authorities, shall always be made in accordance with the current legislation in force and ensuring the transparency thereof; for such purposes, a previous report of the Legal Department evidencing that any such contributions are lawful, shall be required. | Yes | Total value of political contributions by country and recipient/beneficiary | Principle 10 | ||
ASPECTO MATERIAL: CUMPLIMIENTO REGULATORIO | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics 6. Response and supervision plans for the main risks faced by the entity |
Yes | Disclosures on management approach | |||
G4-SO8 | During 2015, Inditex has not been notified through the available channels of any significant sanction for non-compliance with applicable laws and regulations. | Yes | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations | |||
MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY | ||||||
G4-DMA |
Integrity of the supply chain |
Yes | Disclosures on management approach | |||
G4-SO9 |
1. Identification of the supply chain 2. Assessment of the supply chain 1. Social indicators |
Yes | Percentage of new suppliers that were screened using criteria for impacts on society | |||
G4-SO10 |
2. Assessment of the supply chain |
Yes | Significant actual and potential negative impacts on society in the supply chain and actions taken | |||
MATERIAL ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics |
Yes | Disclosures on management approach | |||
G4-SO11 |
9. Code of Conduct and Responsible Practices and the Committee of Ethics |
Yes | Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms | |||
SUBCATEGORY: RESPONSIBILITY REGARDING PRODUCTS | ||||||
MATERIAL ASPECT: CUSTOMER HEALTH AND SAFETY | ||||||
G4-DMA |
The quality of our products Towards a circular economy model |
Yes | Disclosures on management approach | |||
G4-PR1 |
More sustainable design and raw materials Advances in the evaluation and control of wet processes Maximum guarantee of our commitment to customers |
Yes | Percentage of significant product and service categories for which health and safety impacts are assessed for improvement | |||
G4-PR2 | No significant incidents of non-compliance with standards related to the impact of products on customer health and safety were recorded in 2015. | Yes | Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes | |||
MATERIAL ASPECT: PRODUCT AND SERVICE LABELING | ||||||
G4-DMA |
Traceability of the supply chain Towards a circular economy model |
Yes | Disclosures on management approach | |||
G4-PR3 |
Traceability of the supply chain Towards a circular economy model Product health and safety standards are in general application and mandatory for the whole of the Group’s production (100%). |
Yes | Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements | |||
G4-PR4 | No significant incidents of non-compliance with standards related to product information or labelling or voluntary codes were recorded in 2015. | Yes | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes | |||
G4-PR5 |
Innovation in customer services |
Yes | Results of surveys measuring customer satisfaction | |||
MATERIAL ASPECT: CUSTOMER PRIVACY | ||||||
G4-DMA |
Innovation in customer services |
Yes | Disclosures on management approach | |||
G4-PR8 |
Innovation in customer services During 2015, Inditex has not received through the available set channels any administrative sanction for the breach of the costumer’s privacy and personal data protection rules. Regarding significant customer complaints based on privacy legislation and received by Inditex through the appropriate available channels, those complaints related to the Fair and Accurate Credit Transactions (FACTA) must be highlighted. This Act requires retailers in the United States to limit the number of customer’s credit card digits printed on the purchase receipt to those established by law. |
Yes | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | |||
MATERIAL ASPECT: COMPLIANCE | ||||||
G4-DMA |
9. Code of Conduct and Responsible Practices and the Committee of Ethics 6. Response and supervision plans for the main risks faced by the entity |
Yes | Disclosures on management approach | |||
G4-PR9 | During 2015, Inditex has not been notified through the available channels of any significant sanction for non-compliance with regulations concerning supply and use of products and services. | Yes | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services |