Specific Standard Disclosures

DMA and Indicators Page (or Link) Identified Omission(s) External Assurance Description Global Compact
CATEGORY: ECONOMIC
MATERIAL ASPECT: ECONOMIC PERFORMANCE
G4-DMA Developing everybody’s talent
6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016
  Yes   Disclosures on management approach  
G4-EC1 Investment in social programmes 2015
1. Social indicators
  Yes Direct economic value generated and distributed  
G4-EC2 Sustainable development at Inditex
Efficient use of resources
Inditex Sustainability Strategy:
www.inditex.com/en/sustainability
Despite the fact that its direct activity does not have a significant impact on climatic change, Inditex implements energy-efficient activities and measures to mitigate such a risk.
  Yes   Financial implications and other risks and opportunities for the organization’s activities due to climate change  
G4-EC3 Quality employment
6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016
  Yes   Coverage of the organization’s defined benefit plan obligations  
G4-EC4 6. Notes to the consolidated annual accounts of the Inditex group at 31 January 2016
During this reporting period no significant government assistance was received in the form of subsidies, awards, holiday entitlements or export credit assistance.
  Yes   Financial assistance received from government  
MATERIAL ASPECT: INDIRECT ECONOMIC IMPACTS
G4-DMA Contribution to community welfare
  Yes   Disclosures on management approach  
G4-EC7 Investment in social programmes 2015
1. Social indicators
  Yes   Development and impact of infrastructure investments and services supported  
G4-EC8 Investment in social programmes 2015
  Yes   Significant indirect economic impacts, including the extent of impacts  
CATEGORY: ENVIRONMENTAL
MATERIAL ASPECT: MATERIALS
G4-DMA The quality of our products
Towards a circular economy model
More sustainable design and raw materials
Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN1 More sustainable design and raw materials

Use and end of life
Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers. Nevertheless, Inditex works hard to promote the efficient use of materials in its supply chain via the use of more sustainable fibres, packaging and distribution of its products in line with its standard, ZNormativa, and waste management by means of its Waste Reduction Plan.
This information is not currently accessible. Data related to volume or weight of used materials is not available. Inditex is presently improving its systems to provide data related to this indicator in 2017. Yes   Materials used by weight or volume Principles 7 and 8
G4-EN2 Use and end of life
Environmental Management in head offices and stores
  Yes   Percentage of materials used that are recycled input materials Principle 8
MATERIAL ASPECT: ENERGY
G4-DMA Efficient use of resources
Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN3 Sustainability balance
2. Environmental indicators
  Yes Energy consumption within the organization Principles 7 and 8
G4-EN4 2. Environmental indicators
  Yes   Energy consumption outside of the organization Principle 8
G4-EN5 Sustainability balance
2. Environmental indicators
  Yes   Energy intensity Principle 8
G4-EN6 Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Reduction of energy consumption Principles 8 and 9
G4-EN7 Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Reductions in energy requirements of products and services Principles 8 and 9
MATERIAL ASPECT: WATER
G4-DMA Efficient use of resources
Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN8 2. Environmental indicators
  Yes   Total water withdrawal by source Principles 7 and 8
G4-EN9 2. Environmental indicators
Water supplied to all the centres for use both in processes and for consumption comes from public, authorised supply networks with the result that Inditex has no impact on protected habitats.
  Yes   Water sources significantly affected by withdrawal of water Principle 8
G4-EN10 Environmental Management in head offices and stores
  Yes   Percentage and total volume of water recycled and reused Principle 8
MATERIAL ASPECT: BIODIVERSITY
G4-DMA More sustainable design and raw materials
Efficient use of resources
  Yes   Disclosures on management approach  
G4-EN11 - Not applicable. The lands owned by Inditex are not located adjacent to or within protected natural spaces or areas of high biodiversity, and therefore the Group does not generate significant impacts on biodiversity. Yes   Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Principle 8
G4-EN12 More sustainable design and raw materials
Efficient use of resources
  Yes   Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Principle 8
G4-EN13 - Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no protected or restored habitats related to the company’s activity. Yes   Habitats protected or restored Principle 8
G4-EN14 - Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no habitats that are affected by its operations. Yes   Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Principle 8
MATERIAL ASPECT: EMISSIONS
G4-DMA Efficient use of resources
Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN15 2. Environmental indicators
  Yes Direct greenhouse gas (GHG) emissions (Scope 1) Principles 7 and 8
G4-EN16 2. Environmental indicators
  Yes Energy indirect greenhouse gas (GHG) emissions (Scope 2) Principles 7 and 8
G4-EN17 2. Environmental indicators
  Yes Other indirect greenhouse gas (GHG) emissions (Scope 3) Principles 7 and 8
G4-EN18 Sustainability balance
2. Environmental indicators
 
  Yes   Greenhouse gas (GHG) emissions intensity Principle 8
G4-EN19 Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Reduction of greenhouse gas (GHG) emissions Principles 8 and 9
G4-EN20 Environmental Management in head offices and stores
Plans have been set up to replace air conditioning equipment in the already existing stores with the more efficient class A systems to ensure there are no gasses that are destructive to the ozone layer. Furthermore, eco efficient measures implemented in our stores resulted in significant power saving, in particular in air-conditioning, with an estimated average reduction of 40%. This implies an attendant cutting in the greenhouse gas emissions. Our goal is for all our stores to be eco efficient by 2020.
  Yes   Reduction of greenhouse gas (GHG) emissions Principles 7 and 8
G4-EN21   No relevant data on air emissions has been reported this year due to the specifications of the equipment and the frequency of revisions established according to the inforce legislation. Any particle emissions resulting from transport are generated by the transport companies themselves and not by Inditex. Nevertheless, Inditex promotes a better management and control of these emissions by means of a tool which enables such emissions to be calculated according to GHG Protocol. The Group also drafts improvement plans to reduce emissions. Yes   NOX, SOX, and other significant air emissions Principles 7 and 8
MATERIAL ASPECT: EFFLUENTS AND WASTE
G4-DMA Advances in the evaluation and control of wet processes
Efficient use of resources
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN22 www.wateractionplan.com
(section ”Technical training to achieve zero discharge/results”)
  Yes   Total water discharge by quality and destination Principle 8
G4-EN23 Sustainability balance
2. Environmental indicators
None of the waste generated is disposed of through deep-well injection or stored in-situ.
  Yes Total weight of waste by type and disposal method Principle 8
G4-EN24 During the reporting period no significant accidental discharges were recorded.   Yes   Total number and volume of significant spills Principle 8
G4-EN25 Inditex does not transport, import or export any of the hazardous waste products included in the Basel Convention in any of the countries where it performs its activities.   Yes   Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally Principle 8
G4-EN26 Advances in the evaluation and control of wet processes
The water consumed by Inditex is discharged by means of sanitation networks, in all cases with the appropriate administrative authorization. In case of irregularities, Inditex analyses the causes and looks for pertinent solutions. Therefore, there are no water bodies or related habitats significantly affected by discharges or run-off generated by the organization. In relation to the Group’s suppliers and due to the commitment undertaken in November 2012 towards “zero discharge” of hazardous chemicals in 2020, Inditex works with its suppliers within its Master Plan for Water Management in the Supply Chain. In 2015, we keep working on the Capacity Building project aimed at the supply chain. In this programme, our suppliers undergo an environmental evaluation and technical training in order to improve their environmental performance. This will lead to a more sustainable production and zero discharge by 2020. More information is available for consultation at www.wateractionplan.com
(section ”Technical training to achieve zero discharge/results”).
  Yes   Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff Principle 8
MATERIAL ASPECT: PRODUCTS AND SERVICES
G4-DMA The quality of our products
Towards a circular economy model
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN27 Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Extent of impact mitigation of environmental impacts of products and services Principles 7, 8 and 9
G4-EN28 2. Environmental indicators
Packaging materials on to the market are recovered at the end of its life cycle for recycling by authorized managers in those countries where there are Integrated Systems for Packaging Management.
  Yes   Percentage of products sold and their packaging materials that are reclaimed by category Principle 8
MATERIAL ASPECT: COMPLIANCE
G4-DMA Inditex’s environmental policy:
www.inditex.com/en/sustainability/environment
  Yes   Disclosures on management approach  
G4-EN29 Inditex recorded no significant fines or sanctions through the available channels in 2015.   Yes   Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Principle 8
MATERIAL ASPECT: TRANSPORT
G4-DMA Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Disclosures on management approach  
G4-EN30 Environmental Management in head offices and stores
2. Environmental indicators
  Yes   Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce Principle 8
MATERIAL ASPECT: SUPPLIER ENVIRONMENTAL ASSESSMENT
G4-DMA Traceability of the supply chain
1. Identification of the supply chain
2. Assessment of the supply chain
  Yes   Disclosures on management approach  
G4-EN32 2. Assessment of the supply chain
More sustainable design and raw materials
Advances in the evaluation and control of wet processes
Sustainability balance
  Yes   Percentage of new suppliers that were screened using environmental criteria Principle 8
G4-EN33 Advances in the evaluation and control of wet processes
  Yes Significant actual and potential negative environmental impacts in the supply chain and actions taken Principle 8
MATERIAL ASPECT: ENVIRONMENTAL GRIEVANCE MECHANISMS
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics

!n the Code of Conduct, Inditex undertakes to minimize environmental during the life cycle of its products. With a view to guaranteeing compliance with the Code, three channels for contact have been established (mail, e-mail and fax). www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
  Yes   Disclosures on management approach  
G4-EN34 9. Code of Conduct and Responsible Practices and the Committee of Ethics

All communications received by means of the website’s customer services are passed on to the relevant department. Moreover, the Environmental Department receives any suggestions, queries or comments at the following address: medioambiente@inditex.com
  Yes   Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms Principle 8
CATEGORY: SOCIAL
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK
MATERIAL ASPECT: EMPLOYMENT
G4-DMA Developing everybody’s talent
Quality employment
  Yes   Disclosures on management approach  
G4-LA1 Developing everybody’s talent
During 2015, in Spain some 20,396 women left the organization, of which 78.9% were aged under 30, while 20.6% were aged 30-50 and 0.5% over 50.
In the case of men, some 6,214 left the organization, of which 70.3% were aged under 30, while 28.7% were aged 30-50 and 1.1% over 50.
Data on the number of new employee hires broken down according to age, gender and region was not available at the time of writing of this Report. Inditex is presently improving its systems to provide data related to this indicator in 2017. Yes   Total number and rates of new employee hires and employee turnover by age group, gender, and region Principle 6
G4-LA2 Quality employment
The Group provides the same social benefits for temporary workers as to part- and full-time employees.
  Yes   Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation  
G4-LA3 During 2015, in Spain 2,365 women took maternity leave. A total of 89.98% of these women returned to work following that leave. In the case of men, a total of 93.6% (375 men) returned to work following paternity leave.   Yes Return to work and retention rates after parental leave, by gender Principle 6
MATERIAL ASPECT: LABOR/MANAGEMENT RELATIONS
G4-DMA Quality employment
  Yes   Disclosures on management approach  
G4-LA4 The collective agreements in force do not set out a minimum period for the formal notification of any organizational changes that take place within Inditex. However, when relevant events take place, prior notice is given in line with the provisions of the law in force (art. 41 of the Workers’ Statute).   Yes   Minimum notice periods regarding operational changes, including whether these are specified in collective agreements Principle 3
MATERIAL ASPECT: OCCUPATIONAL HEALTH AND SAFETY
G4-DMA Quality employment
  Yes   Disclosures on management approach  
G4-LA5 The existing committees represent all workers on the same level (management and employees) and all agreements are confirmed by management.   Yes   Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs  
G4-LA6 Quality employment
  Yes Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of workrelated fatalities, by region and by gender  
G4-LA7 In general, no workers were identified as being involved in activities with a high accident rate or high risk of specific diseases.   Yes   Workers with high incidence or high risk of diseases related to their occupation  
G4-LA8 All committees have reached agreements related to worker health and safety. During 2014, Inditex had reached agreements in force on an international and national scale with trade unions which covered aspects such as personal protective equipment, periodic inspections, training and education, complaints mechanisms, and so on.   Yes   Health and safety topics covered in formal agreements with trade unions  
MATERIAL ASPECT: TRAINING AND EDUCATION
G4-DMA Employee development and growth
  Yes   Disclosures on management approach  
G4-LA9 Employee development and growth
Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. Yes   Average hours of training per year per employee by gender, and by employee category Principle 6
G4-LA10 1. Identification of the supply chain
Employee development and growth
The average age of Inditex employees is 30 years, meaning that the Group is not facing the need to develop programmes to assist employees at the end of their professional careers in the near future.
  Yes   Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings  
G4-LA11 3. Board of Directors
Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. Yes   Percentage of employees receiving regular performance and career development reviews, by gender and by employee category Principle 6
MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY
G4-DMA Developing everybody’s talent
Quality employment
Collaboration with society
  Yes   Disclosures on management approach  
G4-LA12 Developing everybody’s talent
Quality employment
3. Board of Directors
Inditex reports data on members of its Board of Directors in the Corporate Governance Report submitted to the Spanish regulatory body, the CNMV.
Breakdown according to gender and age group not available. Inditex is working to include the breakdown of staff by age group by 2017. Yes Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Principle 6
MATERIAL ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN
G4-DMA Quality employment
  Yes   Disclosures on management approach  
G4-LA13 - Ratio between men and women’s base salaries not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. Yes   Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation Principle 6
MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES
G4-DMA Integrity of the supply chain
1. Identification of the supply chain
2. Assessment of the supply chain
  Yes   Disclosures on management approach  
G4-LA14 1. Identification of the supply chain
  Yes   Percentage of new suppliers that were screened using labor practices criteria  
G4-LA15 2. Assessment of the supply chain
  Yes   Significant actual and potential negative impacts for labor practices in the supply chain and actions taken  
MATERIAL ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS
G4-DMA Integrity of the supply chain
9. Code of Conduct and Responsible Practices and the Committee of Ethics
  Yes   Disclosures on management approach  
G4-LA16 9. Code of Conduct and Responsible Practices and the Committee of Ethics
  Yes Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms  
SUBCATEGORY: HUMAN RESOURCES
MATERIAL ASPECT: INVESTMENT
G4-DMA Sustainable development at Inditex
Integrity of the supply chain
1. Entity’s control environment
Code of Conduct for Inditex Manufacturers and Suppliers
  Yes   Disclosures on management approach  
G4-HR1 1. Identification of the supply chain
2. Assessment of the supply chain
Sustainability balance
  Yes   Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening Principle 2
G4-HR2 1. Identification of the supply chain
2. Assessment of the supply chain
3. Optimización de la cadena de suministro
During 2015, over 1,800,000 hours were devoted to training, including 17,312 hours spent on training in human rights. The Inditex Code of Conduct and Responsible Practices applies to 100% of Inditex employees and the Inditex Code of Conduct for Manufacturers and Suppliers regulates all the Group’s operations and suppliers. Both have been drafted based on Inditex business philosophy, which has the acknowledgement of human rights as a cornerstone.
  Yes   Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Principle 1
MATERIAL ASPECT: NON-DISCRIMINATION
G4-DMA Sustainable development at Inditex
Integrity of the supply chain
Quality employment
  Yes   Disclosures on management approach  
G4-HR3 2. Assessment of the supply chain
9. Code of Conduct and Responsible Practices and the Committee of Ethics
No incidents of discrimination were recorded among Inditex Group employees during 2015.
  Yes   Total number of incidents of discrimination and corrective actions taken Principle 6
MATERIAL ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
G4-DMA Integrity of the supply chain
2. Assessment of the supply chain
- Worker participation
  Yes   Disclosures on management approach  
G4-HR4 2. Assessment of the supply chain
Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015.
  Yes   Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights Principle 3
MATERIAL ASPECT: CHILD LABOR
G4-DMA Sustainable development at Inditex
Integrity of the supply chain
1. Entity’s control environment
Inditex’s Code of Conduct for Manufacturers and Suppliers
  Yes   Disclosures on management approach  
G4-HR5 2. Assessment of the supply chain
Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015.
  Yes   Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor Principle 5
MATERIAL ASPECT: FORCED OR COMPULSORY LABOR
G4-DMA Sustainable development at Inditex
Integrity of the supply chain
1. Entity’s control environment
Code of Conduct for Manufacturers and Suppliers
  Yes   Disclosures on management approach  
G4-HR6 2. Assessment of the supply chain
Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 44 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2015.
  Yes   Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor Principle 4
MATERIAL ASPECT: SUPPLIER HUMAN RIGHTS ASSESSMENT
G4-DMA Sustainable development at Inditex
Integrity of the supply chain
1. Entity’s control environment
Code of Conduct for Manufacturers and Suppliers
  Yes   Disclosures on management approach  
G4-HR10 2. Assessment of the supply chain
  Yes Percentage of new suppliers that were screened using human rights criteria Principle 2
G4-HR11 2. Assessment of the supply chain
  Yes   Significant actual and potential negative human rights impacts in the supply chain and actions taken Principle 2
MATERIAL ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics
1. Entity’s control environment
  Yes   Disclosures on management approach  
G4-HR12 9. Code of Conduct and Responsible Practices and the Committee of Ethics
  Yes Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms Principle 1
SUB-CATEGORY: SOCIETY
MATERIAL ASPECT: LOCAL COMMUNITIES
G4-DMA Contribution to community welfare
Emergency Relief
Education
Social Welfare
  Yes   Disclosures on management approach  
G4-SO1 2. Assessment of the supply chain
Investment in social programmes 2015
  Yes   Percentage of operations with implemented local community engagement, impact assessments, and development programs Principle 1
G4-SO2 2. Assessment of the supply chain
Advances in the evaluation and control of wet processes
  Yes   Operations with significant actual or potential negative impacts on local communities Principle 1
MATERIAL ASPECT: ANTI-CORRUPTION
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics
1. Entity’s control environment
The Inditex Code of Conduct and Responsible Practices and the Code of Conduct for Manufacturers and Suppliers deal with the prevention of all forms of corruption. These internal regulations are available on the website: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
  Yes   Disclosures on management approach  
G4-SO3 2. Assessment of the supply chain
9. Code of Conduct and Responsible Practices and the Committee of Ethics
Code of Conduct and Responsible Practices includes the prevention of all forms of corruption. This standard is applicable to 100% of the Group’s business units and is available on the Inditex website at: www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
  Yes   Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Principle 10
G4-SO4 9. Code of Conduct and Responsible Practices and the Committee of Ethics
1. Entity’s control environment
Inditex’s Code of Conduct and Responsible Practices, applicable to 100% of the Group’s employees, deals with the prevention of all forms of corruption and correct internal dissemination of the code among all employees. It is available on Inditex’s website at: www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
Total figures and percentage of employees and board members that have received training on issues of corruption broken down according to region and employee type not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. Yes   Communication and training on anti-corruption policies and procedures Principle 10
G4-SO5 In the period covered by this report, no incidents of corruption were recorded in the organization.   Yes   Confirmed incidents of corruption and actions taken Principle 10
MATERIAL ASPECT: PUBLIC POLICY
G4-DMA Integrity of the supply chain
  Yes   Información general sobre el enfoque de gestión  
G4-SO6 The Code of Conduct and Responsible Practices expressly indicates that “Any relationship that the Inditex Group may have with any governments, authorities, institutions and political parties shall be based upon the principles of legality and neutrality. Contributions, whether in cash and/or in kind that might be made by the company, where applicable, to any political parties, institutions and public authorities, shall always be made in accordance with the current legislation in force and ensuring the transparency thereof; for such purposes, a previous report of the Legal Department evidencing that any such contributions are lawful, shall be required.   Yes   Total value of political contributions by country and recipient/beneficiary Principle 10
ASPECTO MATERIAL: CUMPLIMIENTO REGULATORIO
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics
6. Response and supervision plans for the main risks faced by the entity
  Yes   Disclosures on management approach  
G4-SO8 During 2015, Inditex has not been notified through the available channels of any significant sanction for non-compliance with applicable laws and regulations.   Yes   Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations  
MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY
G4-DMA Integrity of the supply chain
  Yes   Disclosures on management approach  
G4-SO9 1. Identification of the supply chain
2. Assessment of the supply chain
1. Social indicators
  Yes   Percentage of new suppliers that were screened using criteria for impacts on society  
G4-SO10 2. Assessment of the supply chain
  Yes   Significant actual and potential negative impacts on society in the supply chain and actions taken  
MATERIAL ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics
  Yes   Disclosures on management approach  
G4-SO11 9. Code of Conduct and Responsible Practices and the Committee of Ethics
  Yes   Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms  
SUBCATEGORY: RESPONSIBILITY REGARDING PRODUCTS
MATERIAL ASPECT: CUSTOMER HEALTH AND SAFETY
G4-DMA The quality of our products
Towards a circular economy model
  Yes   Disclosures on management approach  
G4-PR1 More sustainable design and raw materials
Advances in the evaluation and control of wet processes
Maximum guarantee of our commitment to customers
  Yes Percentage of significant product and service categories for which health and safety impacts are assessed for improvement  
G4-PR2 No significant incidents of non-compliance with standards related to the impact of products on customer health and safety were recorded in 2015.   Yes   Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes  
MATERIAL ASPECT: PRODUCT AND SERVICE LABELING
G4-DMA Traceability of the supply chain
Towards a circular economy model
  Yes   Disclosures on management approach  
G4-PR3 Traceability of the supply chain
Towards a circular economy model
Product health and safety standards are in general application and mandatory for the whole of the Group’s production (100%).
  Yes   Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements  
G4-PR4 No significant incidents of non-compliance with standards related to product information or labelling or voluntary codes were recorded in 2015.   Yes   Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes  
G4-PR5 Innovation in customer services
  Yes   Results of surveys measuring customer satisfaction  
MATERIAL ASPECT: CUSTOMER PRIVACY
G4-DMA Innovation in customer services
  Yes   Disclosures on management approach  
G4-PR8 Innovation in customer services
During 2015, Inditex has not received through the available set channels any administrative sanction for the breach of the costumer’s privacy and personal data protection rules. Regarding significant customer complaints based on privacy legislation and received by Inditex through the appropriate available channels, those complaints related to the Fair and Accurate Credit Transactions (FACTA) must be highlighted. This Act requires retailers in the United States to limit the number of customer’s credit card digits printed on the purchase receipt to those established by law.
  Yes   Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data  
MATERIAL ASPECT: COMPLIANCE
G4-DMA 9. Code of Conduct and Responsible Practices and the Committee of Ethics
6. Response and supervision plans for the main risks faced by the entity
  Yes   Disclosures on management approach  
G4-PR9 During 2015, Inditex has not been notified through the available channels of any significant sanction for non-compliance with regulations concerning supply and use of products and services.   Yes   Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services