Balance of material issues

Material issues Related GRI indicator Category Coverage Section of Annual Report 2015
1 Commitment to customers G4-PR5 Innovation in customer services
2 Product quality, health and safety G4-PR1 to G4-PR4 Integrity of the supply chain, The quality of our products
3 Product information and labelling G4-PR5 The quality of our products, Innovation in customer services
4 Changes in consumption habits Strategic business issue Retail formats, Innovation in customer services
5 New sales channels Strategic business issue Commercial presence, Retail formats
6 Security and protection of data and information systems G4-PR8 Innovation in customer services
7 Labour practices G4-LA3, G4-LA4, G4-LA12, G4-LA13 Developing everybody’s talent
8 Attracting and retaining talent G4-LA1, G4-LA2, G4-EC3 Developing everybody’s talent
9 Developing human capital G4-LA9 to G4-LA11 Developing everybody’s talent
10 Health and safety at suppliers and manufacturers G4-LA5 to G4-LA8, G4-LA14, G4-LA15 Integrity of the supply chain, Sustainability balance
11 Eco-Design G4-EN1 to G4-EN14, G4-EN27 to G4-EN29 The quality of our products, Sustainability balance
12 Volatility of raw material prices Strategic business issue The quality of our products, Efficient use of resources, Sustainability balance
13 Energy consumption and GHGs G4-EN3 to G4-EN7, G4-EN15 to G4-EN21, G4-EN30 Efficient use of resources, Sustainability balance
14 Water consumption and controlling discharges G4-EN8 to G4-EN10, G4-EN22, G4-EN24, G4-EN26, G4-EN32 to G4-EN34 Integrity of the supply chain, Efficient use of resources, Sustainability balance
15 Waste control and management G4-EN22 to G4-EN26 Integrity of the supply chain, Efficient use of resources, Sustainability balance
16 Management of product end of life and circular system G4-EN23, G4-EN25, G4-EN27 to G4-EN29 Integrity of the supply chain, Efficient use of resources, Sustainability balance
17 Protecting biodiversity G4-EN11 to G4-EN14 Integrity of the supply chain, Efficient use of resources
18 Animal welfare G4-EN11 to G4-EN14 The quality of our products
19 Corporate governance G4-34 to G4-55, G4-SO6 Corporate governance
20 Transparency and tax contribution G4-EC1, G4-SO8, G4-PR9 Corporate governance, Tax contribution 2015
21 Compliance with regulations and responsible practices G4-56 to G4-58, G4-SO3 to G4-SO5, G4-SO8, G4-SO11, G4-EN29, G4-PR9 Corporate governance
22 Socio-economic impact on the community G4-EC1 to EC4, G4-EC7, G4-EC8, G4-SO11 Contribution to community welfare, Sustainability balance
23 Human rights and industrial relations in the supply chain G4-LA14 to G4-LA16, G4-HR1 to G4-HR6, G4-HR10 to G4-HR12, G4-SO9 to G4-SO11 Integrity of the supply chain, Sustainability balance
24 Traceability of the supply chain G4-12, G4-EN32, G4-EN33, G4-LA14, G4-LA15, G4-HR10, G4-HR11, G4-SO9, G4-SO10, G4-PR1, G4-PR2 Traceability of the supply chain
25 Responsible purchasing practices G4-12, G4-EN32, EN33, G4-LA14, LA15, G4-HR10, HR11, G4-SO9, SO10, G4-PR1, PR2 Integrity of the supply chain
26 Changes in regulation Strategic business issue Corporate governance
27 Logistics model Strategic business issue Efficient use of resources, Sustainability balance
28 Expansion in new markets Strategic business issue Commercial presence, Retail formats
29 Exposure in mature markets Strategic business issue Commercial presence, Retail formats
30 Risk management and control systems Strategic business issue Innovation in customer services, Systems for control of risks
31 Investment in the community G4-EC1 to G4-EC4, G4-EC7, G4-EC8, G4-SO1, SO2 Contribution to community welfare, Sustainability balance
32 Stakeholder engagement and dialogue G4-24 to G4-27 Traceability of the supply chain, Integrity of the supply chain, The quality of our products, Efficient use of resources, Developing everybody’s talent, Innovation in customer services, Contribution to community welfare, Corporate governance
Sustainability
Business
Within the organization
Outside the organization
Within and outside the organization

Materiality matrix

Prosperity People Planet Peace Partnerships Other business aspects INTERNAL RELEVANCE EXTERNAL RELEVANCE 100% 75% 50% 50% 75% 100% 1 Commitment to customers2 Product quality, health and safety3 Product information and labelling4 Changes in consumption habits5 New sales channels6 Security and protection of data and information systems 7 Labour practices8 Attracting and retaining talent 9 Developing human capital10 Health and safety of suppliers and manufacturers11 Eco-design12 Volatility in the prices of raw materials13 Energy consumption and GHGs14 Water consumption and controlling discharges 15 Waste control and management 16 Management of product end of life and circular system 17 Protecting biodiversity 18 Animal welfare19 Corporate governance20 Transparency and tax contribution 21 Regulatory compliance and responsible practices 22 Socio-economic impact on the community 23 Human rights and industrial relations in the supply chain 24 Traceability of the supply chain25 Responsible purchasing practices 26 Changes in regulation27 Logistics model 28 Expansion into new markets 29 Exposure in mature markets30 Risk management and control systems 31 Investment in the community 32 Stakeholder engagement and dialogue 1 Commitmentto customers 2 Product quality,health and safety 3 Product informationand labelling 4 Changesin consumption habits 5 New sales channels 24 Traceabilityof the supply chain 10 Healthand safetyof suppliersand manufacturers 23 Human rights and industrial relations in the supply chain 21 Regulatorycompliance and responsiblepractices 7 Labourpractices 9 Developinghuman capital 6 Security and protection of dataand information systems 8 Attractingand retainingtalent 25 Responsible purchasingpractices 27 Logistics model 30 Risk managementand control systems 19 Corporate governance 26 Changes in regulation 22 Socio-economic impacton the community 32 Stakeholder engagementand dialogue 31 Investment in the community 14 Water consumption and controlling discharges 20 Transparencyand tax contribution 12 Volatility in the pricesof raw materials 13 Energy consumption and GHGs 11 Eco-design 15 Waste control and management 28 Expansion into new markets 29 Exposure in mature markets 18 Animal welfare 16/17 Management of product end of life and circular system /Protecting biodiversity

The following organizations, among others, have been consulted in the definition of material issues for 2015

Cáritas Española Medicus Mundi
Spanish Committee for UNHCR International Labour Organization
Cruz Roja Textile Exchange
Entreculturas The Humane Society of the US
Fundación SERES. Sociedad y Empresa Responsable UN High Commission for Refugees
IndustriALL Global Union University of Santiago de Compostela
Médecins Sans Frontières Water.org