Specific basic contents

Page Omissions External verification Description Global Compact
Economy
ECONOMIC PERFORMANCE
G4-DMA Promoting team motivation 6. Notes to the consolidated annual accounts of the Inditex group at 31 january 2015 Yes General information on the management focus
G4-EC1 Investment in social programmes 3. Social indicators 4. Social cash flow Yes Direct economic value generated and distributed
G4-EC2 Setting and opportunity management Energy and Climate Change Strategy Inditex Sustainability Strategy: http://www.inditex.com/es/sustainability
Despite the fact that its direct activity does not have a significant impact on climatic change, Inditex implements energy-efficient activities and measures to mitigate such a risk. 		Yes Financial implications and other risks and opportunities for the organization’s activities due to climate change
G4-EC3 Quality employment 6. Notes to the consolidated annual accounts of the Inditex group at 31 january 2015 Yes Restrictions to the organization’s obligations due to social benefits programmes
G4-EC4 6. Notes to the consolidated annual accounts of the Inditex group at 31 january 2015 During this reporting period no significant government assistance was received in the form of subsidies, awards, holiday entitlements or export credit assistance. Yes Financial assistance received from governments
INDIRECT ECONOMIC IMPACTS
G4-DMA Contribution to community welfare Yes General information on the management focus
G4-EC7 Investment in social programmes Social welfare 3. Social indicators Yes Development and impact of the investment in infrastructures and types of services
G4-EC8 Investment in social programmes Emergency relief Social welfare Yes Significant indirect economic impacts and their scopes
Subcategory: supply chain
CODE OF CONDUCT
AF1 2. Assessment of the supply chain 9. Code of conduct Code of Conduct and Responsible Practices: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
Code of Conduct for Manufacturers and Suppliers: http://www.inditex.com/en/sustainability/suppliers/code_conduct
Compliance Programme: http://www.inditex.com/en/sustainability/suppliers/compliance_programme 		Yes Contents and coverage of the code of conduct
AF7 Traceability of the supply chain 1. Identification of the supply chain The Code of Conduct for Manufacturers and Suppliers is applicable to 100% to Inditex’s suppliers and manufacturers. More information about the identification of the supply can be found on the Inditex website: http://www.inditex.com/en/sustainability/suppliers/code_conduct Yes Parties and personnel involved in compliance with the code of conduct
AUDITING PROCESS
AF2 Traceability of the supply chain 2. Assessment of the supply chain 9. Code of conduct Social Council Compliance Programme: http://www.inditex.com/en/sustainability/suppliers/compliance_programme Yes Parties and personnel involved in compliance with the code of conduct
AF3 Traceability of the supply chain 1. Identification of the supply chain Social auditing process: http://www.inditex.com/en/sustainability/suppliers/csr_audits Yes Compliance auditing process
AF8 1. Identification of the supply chain 1. Consolidated sustainability balance sheet Yes Number of audits performed and percentage of workplaces audited
COMPLAINTS PROCEDURES
AF4 9. Code of conduct Social Council Yes Policy and procedures for receiving, investigating and responding to grievances and complaints
CAPACITY BUILDING
AF5 Traceability of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain 3. Optimization of the supply chain Employee development and growth Inditex offers specific training courses on aspects of sustainability to its employees. The Group also provides training programmes for auditors and suppliers on aspects of the Code of Conduct and environmental issues. Yes Strategy and scope of the efforts to strengthen the capacities of management, workers and other staff to improve social and environmental performance
COMMERCIAL RELATIONS
AF6 Traceability of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers includes the standards and requirements that suppliers must meet in order to form part of Inditex’s supply chain. It is available on the website: http://www.inditex.com/en/sustainability/suppliers/code_conduct Yes Policies for the supplier selection, management and termination
AF17 1. Identification of the supply chain 2. Assessment of the supply chain 3. Optimization of the supply chain Yes Number and location of workplaces covered by the code of conduct
DETECTION OF NON-COMPLIANCE
AF9 1. Identification of the supply chain 2. Assessment of the supply chain Yes Incidents of non-compliance with legal requirements or collective bargaining agreements concerning wages
AF10 1. Identification of the supply chain 2. Assessment of the supply chain Yes Incidents of non-compliance with overtime standards
AF11 1. Identification of the supply chain 2. Assessment of the supply chain Yes Incidents of non-compliance with standards on pregnancy and maternity rights
AF12 1. Identification of the supply chain 2. Assessment of the supply chain Yes Incidents of non-compliance regarding the use of child labour
AF13 1. Identification of the supply chain 2. Assessment of the supply chain Yes Incidents of non-compliance with gender discrimination standards
AF14 1. Identification of the supply chain 2. Assessment of the supply chain Yes Breaches of the code of conduct
AF15 2. Assessment of the supply chain Yes Analysis of the data derived from audits of code compliance
CORRECTIVE PLANS
AF16 2. Assessment of the supply chain Yes Corrective practices applied to remedy incidents of non-compliance
Environment
MATERIALS
G4-DMA Manufacturing of responsible products More sustainable textile fibres and design The List by Inditex Energy and Climate Change Strategy Forest Product Policy Yes General information on the management focus
G4-EN1 Manufacturing of responsible products More sustainable textile fibres and design The List by Inditex Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers. Nevertheless, Inditex works hard to promote the efficient use of materials in its supply chain via the use of more sustainable fibres, packaging and distribution of its products in line with its standard, ZNormativa, and waste management by means of its Waste Reduction Plan. Not available in numerical data on weight or volume. Inditex is working to improve its systems in order to include this indicator by 2017. Yes Materials by weight or volume Principles 7 and 8
G4-EN2 Use and end of life of the product Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes Percentage of the materials used that are recycled materials Principle 8
AF18 The List by Inditex Evaluation and control of wet processes Yes Programmes for replacing organic-based adhesives and primers with water-based adhesives and primers
AF19 The List by Inditex Evaluation and control of wet processes Yes Practices for supplying safer alternative substances than those on the list of restricted substances, including the description of systems associated with their management
AF20 Manufacturing of responsible products More sustainable textile fibres and design Forest Product Policy Yes List of preferential materials from the viewpoint of the environment used in apparel and footwear products
ENERGY
G4-DMA Efficient use of resources Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes General information on the management focus
G4-EN3 1. Consolidated sustainability balance sheet 2. Environmental indicators Yes Internal energy consumption Principles 7 and 8
G4-EN4 Evaluation and control of wet processes 2. Environmental indicators Yes External energy consumption Principle 8
G4-EN5 2. Environmental indicators Yes Energy intensity Principle 8
G4-EN6 Evaluation and control of wet processes Efficient use of resources Energy and Climate Change Strategy 2. Environmental indicators Yes Reduction of energy consumption Principles 8 and 9
G4-EN7 Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes Reductions in energy requirements of products and services Principles 8 and 9
AF21 1. Consolidated sustainability balance sheet 2. Environmental indicators Yes Amount of energy consumed and percentage of that energy from renewable sources
WATER
G4-DMA Efficient use of resources Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes General information on the management focus
G4-EN8 Efficient use of resources 2. Environmental indicators Yes Total water intake by source Principles 7 and 8
G4-EN9 2. Environmental indicators Water supplied to all the centres for use both in processes and for consumption comes from public, authorised supply networks with the result that Inditex has no impact on protected habitats. Yes Water sources that have been significantly affected by water intake Principle 8
G4-EN10 Eco-efficient stores and Eco-refurbishments Yes Percentage and total volume of recycled and reused water Principle 8
BIODIVERSITY
G4-DMA More sustainable textile fibres and design Evaluation and control of wet processes Efficient use of resources Forest Product Policy Yes General information on the management focus
G4-EN11 Not reported Not applicable. The lands owned by Inditex are not located adjacent to or within protected natural spaces or areas of high biodiversity, and therefore the Group does not generate significant impacts on biodiversity. Yes Own, leased, managed and adjacent, contained installations or those located in protected and unprotected areas of great value for biodiversity Principle 8
G4-EN12 More sustainable textile fibres and design Evaluation and control of wet processes Efficient use of resources Forest Product Policy Yes Own, leased, managed and adjacent, contained installations or those located in protected and unprotected areas of great value for biodiversity Principle 8
G4-EN13 Not reported Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no protected or restored habitats related to the company’s activity. Yes Habitats protected or restored Principle 8
G4-EN14 Not reported Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no habitats that are affected by its operations. Yes Number of iucn red list species with habitats in areas affected by operations according to extinction risk Principle 8
EMISSIONS
G4-DMA Efficient use of resources Energy and Climate Change Strategy 2. Environmental indicators Yes General information on the management focus
G4-EN15 2. Environmental indicators Yes Direct emissions of greenhouse effect gases (scope 1) Principles 7 and 8
G4-EN16 2. Environmental indicators Yes Indirect emissions of greenhouse effect gases when producing energy (scope 2) Principles 7 and 8
G4-EN17 2. Environmental indicators Yes Other indirect emissions of greenhouse effect gases (scope 3) Principles 7 and 8
G4-EN18 2. Environmental indicators 1. Consolidated sustainability balance sheet Yes Intensity of emissions of greenhouse effect gases Principle 8
G4-EN19 Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes Reduction of emissions of greenhouse effect gases Principles 8 and 9
G4-EN20 Eco-efficient stores and Eco-refurbishments Plans have been set up to replace air conditioning equipment in the already existing stores with the more efficient class A systems to ensure there are no gasses that are destructive to the ozone layer. Yes Emissions of ozone-depleting substances Principles 7 and 8
G4-EN21 2. Environmental indicators SO2, NOx and CO emissions have been reported. The rest of the emissions envisaged in this indicator are not produced or are not produced in significant amounts, since Inditex’s main activity is the distribution of fashion items. Any particle emissions resulting from transport are generated by the transport companies themselves and not by Inditex. Nevertheless, Inditex promotes a better management and control of these emissions by means of a tool which enables such emissions to be calculated according to GHG Protocol. The Group also drafts improvement plans to reduce emissions. Yes Nox, sox and other significant atmospheric emissions Principles 7 and 8
EFFLUENTS AND WASTE
G4-DMA Evaluation and control of wet processes 2. Environmental indicators Yes General information on the management focus
G4-EN22 Evaluation and control of wet processes 2. Environmental indicators http://www.wateractionplan.com/ (section “Technical training to achieve zero discharge/results”) Yes Total water discharge according to quality and intended use Principle 8
G4-EN23 2. Environmental indicators 1. Consolidated sustainability balance sheet None of the waste generated is disposed of through deep-well injection or stored in-situ. Yes Total weight of waste according to type and treatment method Principle 8
G4-EN24 During the reporting period no significant accidental discharges were recorded. Yes Total number and volume of significant spills Principle 8
G4-EN25 Inditex does not transport, import or export any of the hazardous waste products included in the Basel Convention in any of the countries where it performs its activities. Yes Weight of waste transported, imported, exported of treated considered hazardous by virtue of annexes i, ii, iii and viii of the basel2 convention, and percentage of waste transported internationally Principle 8
G4-EN26 Top quality of the product Evaluation and control of wet processes The water consumed by Inditex is discharged by means of sanitation networks, in all cases with the appropriate administrative authorization. In case of irregularities, Inditex analyses the causes and looks for pertinent solutions. Therefore, there are no water bodies or related habitats significantly affected by discharges or run-off generated by the organization. In relation to the Group’s suppliers and due to the commitment undertaken in November 2012 towards “zero discharge” of hazardous chemicals in 2020, Inditex works with its suppliers within its Master Plan for Water Management in the Supply Chain. In 2014, water discharges from plants belonging to the Group’s main suppliers were analysed with special attention to the 11 priority chemical groups. The results of these analyses are available for consultation at http://www.wateractionplan.com/ (section ”Technical training to achieve zero discharge/results”). Yes Identification, size, protection status and biodiversity value of water masses and related habitats significantly affected by discharges and run-off from the organisation Principle 8
PRODUCTS AND SERVICES
G4-DMA Top quality of the product Efficient use of resources Yes General information on the management focus
G4-EN27 Energy and Climate Change Strategy Eco-efficient stores and Eco-refurbishments 2. Environmental indicators Yes Mitigation of the environmental impact of products and services Principles 7, 8 and 9
G4-EN28 Use and end of life of the product Energy and Climate Change Strategy Packaging materials on to the market are recovered at the end of its life cycle for recycling by authorized managers in those countries where there are Integrated Systems for Packaging Management. Yes Percentage of products sold and packaging materials reclaimed at the end of their useful life, according to product category Principle 8
COMPLIANCE WITH REGULATIONS
G4-DMA Inditex’s environmental policy: http://www.inditex.com/en/sustainability/environment Yes General information on the management focus
G4-EN29 Inditex recorded no significant fines or sanctions through the available channels in 2014. Yes Monetary value of significant fines and number of nonmonetary sanctions due to incidents of non-compliance with environmental legislation and regulations Principle 8
TRANSPORT
G4-DMA Energy and Climate Change Strategy 2. Environmental indicators Yes General information on the management focus
G4-EN30 Energy and Climate Change Strategy 2. Environmental indicators Yes Significant environmental impacts of the transport of products or other goods and materials used in the organization’s activities, as well as staff transport Principle 8
ENVIRONMENTAL ASSESSMENT OF THE SUPPLIERS
G4-DMA Traceability of the supply chain 1. Identification of the supply chain Yes General information on the management focus
G4-EN32 1. Identification of the supply chain The List by Inditex Evaluation and control of wet processes 1. Consolidated sustainability balance sheet 3. Social indicators Yes Percentage of new suppliers examined according to environmental criteria Principle 8
G4-EN33 Manufacturing of responsible products Evaluation and control of wet processes Yes Real and potential significant negative environmental impacts in the supply chain and measures in this respect Principle 8
MECHANISMS FOR ENVIRONMENTAL COMPLAINTS
G4-DMA 9. Code of conduct Social Council In the Code of Conduct, Inditex undertakes to minimize environmental during the life cycle of its products. With a view to guaranteeing compliance with the Code, three channels for contact have been established (mail, e-mail and fax). http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices Yes General information on the management focus
G4-EN34 9. Code of conduct Social Council All communications received by means of the website’s customer services are passed on to the relevant department. Moreover, the Environmental Department receives any suggestions, queries or comments at the following address: medioambiente@inditex.com Yes Number of environmental complaints submitted, dealt with and resolved using formal complaint mechanisms Principle 8
Social performance
Working practices and decent work
EMPLOYMENT
G4-DMA Promoting team motivation Quality employment Yes General information on the management focus
G4-LA1 Promoting team motivation During 2014, in Spain some 22,231 women left the organization, of which 73% were aged under 30, while 22% were aged 30-50 and 5% over 50.
In the case of men, some 6,089 left the organization, of which 63% were aged under 30, while 33% were aged 30-50 and 4% over 50. 		Data on the number of new employee hires broken down according to age, gender and region was not available at the time of writing of this Report. This indicator is expect to be included by 2017. Yes Number and rate of employee hires and turnover, broken down according to age group, gender and region Principle 6
G4-LA2 Quality employment The Group provides the same social benefits for temporary workers as to part- and full-time employees. Yes Social benefits provided for full-time workers not offered to temporary or part-time workers, broken down according to significant locations of operations
G4-LA3 Quality employment During 2014, in Spain some 2,287 women took maternity leave. A total of 98.7% of these women returned to work following that leave. In the case of men, a total of 93.4% (335 men) returned to work following paternity leave. Yes Return to work and retention rates following parental leave, broken down according to gender Principle 6
AF22 Quality employment Yes Policy and practices concerning the employment of temporary and part-time workers
AF23 Quality employment Yes Policy regarding work at home
AF24 Inditex carries out analysis and control of the level of compliance with its Sustainability Strategy achieved by suppliers by means of the Group’s Code of Conduct for Manufacturers and Suppliers Compliance Programme. Yes Policy on the use and selection of work agencies, including adhesion to the relevant ILO Conventions
WAGES AND WORKING HOURS
AF25 Inditex does not adhere to any wage deduction policy or practice beyond those stipulated by law. Yes General information on the management focus
AF26 Quality employment Yes Policy on working hours, including the definition of overtime and actions for preventing excessive overtime or compulsory overtime
WORKER-MANAGEMENT RELATIONS
G4-DMA Quality employment Yes General information on the management focus
G4-LA4 The collective agreements in force do not set out a minimum period for the formal notification of any organizational changes that take place within Inditex. However, when relevant events take place, prior notice is given in line with the provisions of the law in force (art. 41 of the Workers’ Statute). Yes Plazos mínimos de preaviso de cambios operativos y posible inclusión de estos en los convenios colectivos Principle 3
AF29 Some 37% of Inditex’s work centres have workers’ representatives (There have been no significant changes in this indicator on a national level in comparison with 2012). Yes Percentage of workplaces in which there are one or more independent unions
AF30 The Group does not participate in representative bodies that do not involve the trade unions. Yes Percentage of workplaces in which, in the absence of a union, there are committees formed by workers and members of the management, according to country
HEALTH AND SAFETY AT WORK
G4-DMA Quality employment Yes General information on the management focus
G4-LA5 The existing committees represent all workers on the same level (management and employees) and all agreements are confirmed by management. Yes Percentage of workers represented in formal joint management-worker health and safety committees, established to help to control and advise on occupational health and safety programmes
G4-LA6 Quality employment Yes Injury rates, occupational illnesses, days lost, absenteeism and number of work-related fatalities victims according to region and gender
G4-LA7 Quality employment In general, no workers were identified as being involved in activities with a high accident rate or high risk of specific diseases. Yes Workers whose profession is subject to a high incidence or risk of illness
G4-LA8 All committees have reached agreements related to worker health and safety. During 2014, Inditex had reached agreements in force on an international and national scale with trade unions which covered aspects such as personal protective equipment, periodic inspections, training and education, complaints mechanisms, and so on. Yes Health and safety issues covered in formal agreements with the unions
AF31 Quality employment Yes
TRAINING AND EDUCATION
G4-DMA Employee development and growth Yes General information on the management focus
G4-LA9 Employee development and growth The 2014 Report shows a positive evolution of the level of commitment to reporting on this indicator with the publication of information on training hours in the form of country-level statistics. Thus, this indicator is expected to be fully incorporated by 2017. Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. Yes Average hours of skills training each year per employee, broken down according to gender and employee category Principle 6
G4-LA10 1. Identification of the supply chain Employee development and growth Quality employment The average age of Inditex employees is 28 years, meaning that the Group is not facing the need to develop programmes to assist employees at the end of their professional careers in the near future. Yes Skills management programmes and lifelong learning to foster the employability of workers and help them to manage the end of their professional careers
G4-LA11 Quality employment Breakdown according to gender and employee type not available. Inditex is working to improve its systems in order to include this indicator by 2017. Yes Percentage of employees receiving regular performance and development reviews, broken down according to gender and professional category Principle 6
DIVERSITY AND EQUAL OPPORTUNITIES
G4-DMA Promoting team motivation Quality employment Collaboration with society Yes General information on the management focus
G4-LA12 Promoting team motivation Quality employment 3. Board of Directors 4. Board of Directors’ committees 1. Consolidated sustainability balance sheet Inditex reports data on members of its Board of Directors in the Corporate Governance Report submitted to the Spanish regulatory body, the CNMV. Breakdown according to gender and age group not available. Inditex is working to include the breakdown of staff by age group by 2017. Yes Composition of the organs in government and breakdown of payroll by professional category and sex, age, belonging to minorities and other diversity indicators Principle 6
AF27 Quality employment Yes Policy and actions to protect worker rights during pregnancy and maternity
AF32 Quality employment Yes Actions for dealing with discrimination for reasons of gender and to give opportunities to promoting female workers
EQUAL PAY BETWEEN MEN AND WOMEN
G4-DMA Quality employment Yes General information on the management focus
G4-LA13 No reportado Ratio between men and women’s base salaries not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. Yes Ratio of base salary of men to women, broken down according to professional category and significant locations of operation Principle 6
ASSESSMENT OF SUPPLIERS WORKING PRACTICES
G4-DMA 1. Identification of the supply chain Yes General information on the management focus
G4-LA14 1. Identification of the supply chain 1. Consolidated sustainability balance sheet Yes Percentage of new suppliers examined according to criteria on labour practices
G4-LA15 2. Assessment of the supply chain 5. Sustainability of the supply chain 1. Consolidated sustainability balance sheet Yes Significant real and potential negative impacts in labour practices in the supply chain, and measures taken
COMPLAINT MECHANISMS CONCERNING WORKING PRACTICES
G4-DMA Integrity of the supply chain 9. Code of conduct Social Council Yes General information on the management focus
G4-LA16 9. Code of conduct Yes Number of complaints related to working practices submitted, dealt with and resolved by formal complaint mechanisms
Human rights
INVESTMENT
G4-DMA Integrity of the supply chain 2. Assessment of the supply chain 3. Board of Directors Yes General information on the management focus
G4-HR1 1. Identification of the supply chain 2. Assessment of the supply chain 1. Consolidated sustainability balance sheet Yes Number and percentage of significant investment contracts and agreements including clauses on human rights or that have undergone human rights screening Principle 2
G4-HR2 1. Identification of the supply chain 2. Assessment of the supply chain 3. Optimization of the supply chain In 2014 more than 1,298,000 hours of training were provided for factory workers on equality and pyscho-social issues. Both the Code of Conduct and Responsible Practices of the Inditex Group, applicable to 100% of Inditex’s employees, and the Code of Conduct for Inditex Manufacturers and Suppliers are articulated based on Inditex’s corporate culture, which affects all operations and suppliers of the Group, firmly founded on compliance with human rights. Yes Hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including percentage of employees trained Principle 1
NON-DISCRIMINATION
G4-DMA Integrity of the supply chain 2. Assessment of the supply chain 3. Optimization of the supply chain 5. Sustainability of the supply chain Quality employment Yes General information on the management focus
G4-HR3 2. Assessment of the supply chain 9. Code of conduct Social Council No incidents of discrimination were recorded among Inditex Group employees during 2014. Yes Número de casos de discriminación y medidas correctivas adoptadas Principle 6
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
G4-DMA Integrity of the supply chain 2. Assessment of the supply chain 4. Stakeholders engagement 5. Sustainability of the supply chain Yes General information on the management focus
G4-HR4 Integrity of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain 5. Sustainability of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 51 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2014. Yes Identification of significant centres and suppliers in which freedom of association and the right to collective bargaining may be breached or at risk, and measures taken to defend these rights Principle 3
CHILD LABOUR
G4-DMA Integrity of the supply chain 2. Assessment of the supply chain 5. Sustainability of the supply chain Yes General information on the management focus
G4-HR5 Integrity of the supply chain 5. Sustainability of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 51 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2014. Yes Identification of centres and suppliers with a significant risk of incidents of child labour, and measures taken to contribute to abolishing child labour Principle 5
FORCED LABOUR
G4-DMA Integrity of the supply chain 2. Assessment of the supply chain 5. Sustainability of the supply chain Yes General information on the management focus/td>
G4-HR6 Integrity of the supply chain 5. Sustainability of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 51 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2014. Yes Centres and suppliers with a significant risk of incidents of forced labour, and measures taken to contribute to eliminating all forms of forced labour Principle 4
ASSESSMENT OF SUPPLIERS WITH RESPECT HUMAN RIGHTS
G4-DMA Integrity of the supply chain 1. Identification of the supply chain 2. Assessment of the supply chain Yes General information on the management focus
G4-HR10 1. Identification of the supply chain 1. Consolidated sustainability balance sheet 3. Social indicators Yes Percentage of new suppliers examined according to human rights criteria Principle 2
G4-HR11 1. Identification of the supply chain 2. Assessment of the supply chain 5. Sustainability of the supply chain 3. Social indicators Yes Significant real and potential negative impacts in the area of human rights, in the supply chain, and measures taken Principio 2
COMPLAINTS MECHANISMS FOR HUMAN RIGHTS ISSUES
G4-DMA Integrity of the supply chain 9. Code of conduct Social Council Yes General information on the management focus
G4-HR12 9. Code of conduct Yes Number of complaints related to human rights submitted, dealt with and resolved by formal complaint mechanisms Principle 1
Society
LOCAL COMMUNITIES
G4-DMA Contribution to community welfare Emergency relief Social welfare Education Other Yes General information on the management focus
G4-SO1 1. Identification of the supply chain 5. Sustainability of the supply chain Investment in social programmes Social welfare Yes Percentage of centres with implemented development programmes, impact assessments and local community engagement Principle 1
G4-SO2 1. Identification of the supply chain Evaluation and control of wet processes Yes Operations centres with significant potential or real negative effects on local communities Principle 1
AF33 Investment in social programmes Emergency relief Social welfare Education Other Yes Priorities of investment strategy in communities
AF34 Investment in social programmes 3. Social indicators Yes Amount of investment in worker communities, according to location
FIGHT AGAINST CORRUPTION
G4-DMA 9. Code of conduct Social Council The Inditex Code of Conduct and Responsible Practices and the Code of Conduct for Manufacturers and Suppliers deal with the prevention of all forms of corruption.
These internal regulations are available on the website: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices 		Yes General information on the management focus
G4-SO3 Code of Conduct and Responsible Practices includes the prevention of all forms of corruption. This standard is applicable to 100% of the Group’s business units and is available on the Inditex website at: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices Yes Percentage and number of centres analysed for risks related to corruption and significant risks detected Principle 10
G4-SO4 9. Code of conduct Social Council Inditex’s Code of Conduct and Responsible Practices, applicable to 100% of the Group’s employees, deals with the prevention of all forms of corruption and correct internal dissemination of the code among all employees. It is available on Inditex’s website at: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices Total figures and percentage of employees and board members that have received training on issues of corruption broken down according to region and employee type not available. At the time of writing Inditex was working to generate this indicator. This indicator is expect to be included by 2017. Yes Policies and procedures of communication and training on the fight against corruption Principle 10
G4-SO5 In the period covered by this report, no incidents of corruption were recorded in the organization. Yes Confirmed cases of corruption and measures taken Principle 10
PUBLIC POLICY
G4-DMA Integrity of the supply chain 5. Sustainability of the supply chain Yes General information on the management focus
G4-SO6 The Code of Conduct and Responsible Practices expressly indicates that “Any relationship that the Inditex Group may have with any governments, authorities, institutions and political parties shall be based upon the principles of legality and neutrality. Contributions, whether in cash and/or in kind that might be made by the company, where applicable, to any political parties, institutions and public authorities, shall always be made in accordance with the current legislation in force and ensuring the transparency thereof; for such purposes, a previous report of the Legal Department evidencing that any such contributions are lawful, shall be required”. Yes Value of the political contributions according to country and recipient Principle 10
ASSESMENT OF THE SOCIAL REPERCUSSION OF SUPPLIERS
G4-DMA Integrity of the supply chain Yes General information on the management focus
G4-SO9 Integrity of the supply chain 3. Social indicators Yes Percentage of new suppliers examined according to social impact criteria
G4-SO10 1. Identification of the supply chain 2. Assessment of the supply chain 5. Sustainability of the supply chain 3. Social indicators Yes Significant and potential negative impacts for society in the supply chain, and measures taken
COMPLAINTS MECHANISMS IN THE AREA OF SOCIAL IMPACT
G4-DMA 9. Code of conduct Social Council Yes General information on the management focus
G4-SO11 9. Code of conduct Social Council Yes Number of complaints related to social impacts submitted, dealt with and resolved by formal claim mechanisms
Customer health and safety
CUSTOMER HEALTH AND SAFETY
G4-DMA Manufacturing of responsible products The List by Inditex Evaluation and control of wet processes Picking programme Yes General information on the management focus
G4-PR1 The List by Inditex Evaluation and control of wet processes Picking programme Yes Percentage of significant product and service categories whose impact in the area of safety and health have been assessed in order to promote improvement
G4-PR2 No significant incidents of non-compliance with standards related to the impact of products on customer health and safety were recorded in 2014. Yes Number of complaints related to social impacts submitted, dealt with and resolved by formal claim mechanisms
PRODUCT AND SERVICE LABELLING
G4-DMA Traceability of the supply chain Manufacturing of responsible products Yes General information on the management focus
G4-PR3 Traceability of the supply chain Top quality of the product Product health and safety standards are in general application and mandatory for the whole of the Group’s production (100%). Yes Type of information required by organisation procedures related to information and the labelling of products and services, and percentage of significant product and service categories subject to said requirements
G4-PR4 No significant incidents of non-compliance with standards related to product information or labelling or voluntary codes were recorded in 2014. Yes Number of incidents of non-compliance with regulations and voluntary code regarding information and the labelling of products and services, broken down by outcome type
G4-PR5 Innovation in customer services Yes Results of customer satisfaction surveys