Balance of material issues
| Material issues | Related GRI indicator | Category | Boundaries | Section of Annual Report 2014 | |
|---|---|---|---|---|---|
| 1 | Corporate Governance | G4-34 a G4-55, G4-SO6 |  |
 |
Corporate Governance |
| 2 | Code of Conduct and Responsible Practices | G4-56 a G4-58, G4-EN34, G4-LA16, G4-HR12, G4-SO11 | |
 |
Traceability of the supply chain Integrity of the supply chain Promoting team motivation Corporate governance |
| 3 | Corruption | G4-SO3, G4-SO4, G4-SO5 | |
|
Corporate governance |
| 4 | Customer relations and satisfaction | G4-PR5 | |
|
Innovation in customer services |
| 5 | Product quality, health and safety | G4-PR1 a G4-PR4 | |
|
Traceability of the supply chain Top quality of the product Balance of material issues |
| 6 | Eco-Design | G4-EN1, G4-EN2, G4-EN3 a G4-EN14, G4-EN27 a G4-EN29 | |
|
Top quality of the product Balance of material issues |
| 7 | Changes in consumption habits | Strategic business issue |  |
 |
Retail formats Innovation in customer services |
| 8 | New sales channels | Strategic business issue | |
|
Commercial presence Retail formats Innovation in customer services |
| 9 | Volatility of raw material prices | Strategic business issue | |
|
Top quality of the product |
| 10 | Changes in regulation | Strategic business issue | |
|
Top quality of the product |
| 11 | Logistics model | Strategic business issue | |
|
Efficient use of resources |
| 12 | Expansion in new and emerging markets | Strategic business issue | |
|
Commercial presence Retail formats |
| 13 | Exposure in mature markets | Strategic business issue | |
|
Commercial presence Retail formats |
| 14 | Working practices | G4-LA3, G4-LA4, G4-LA12, G4-LA13 | |
|
Promoting team motivation |
| 15 | Attraction and retention of talent | G4-LA1, G4-LA2, G4-EC3 | |
|
Promoting team motivation |
| 16 | Development of human capital | G4-LA9 a G4-LA11 | |
|
Promoting team motivation |
| 17 | Energy consumption and GHG | G4-EN3 a G4-EN7, G4-EN15 a G4-EN21, G4-EN30 | |
|
Efficient use of resources Balance of material issues |
| 18 | Traceability of the supply chain | G4-12, G4-EN32, G4-EN33, G4-LA14, G4-LA15, G4-HR10, G4-HR11, G4-SO9, G4-SO10, G4-PR1, G4-PR2 | |
|
Traceability of the supply chain Integrity of the supply chain Balance of material issues |
| 19 | Capacity building and continual improvement of supply chain | G4-EN32, G4-EN33, G4-LA14, G4-LA15, G4-HR10, G4-HR11, G4-PR1, G4-PR2 | |
|
Traceability of the supply chain Integrity of the supply chain Balance of material issues |
| 20 | Water consumption in the supply chain | G4-EN8 a G4-EN10 | |
|
Traceability of the supply chain Top quality of the product Efficient use of resources Balance of material issues |
| 21 | Control of discharges | G4-EN22, G4-EN24, G4-EN26, G4-EN32 a G4-EN34 | |
|
Top quality of the product Efficient use of resources Balance of material issues |
| 22 | Human rights and working practices in the supply chain | G4-LA14 a G4-LA16, G4-HR1 a G4-HR6, G4-HR10 a G4-HR12, G4-SO9 a G4-SO11 | |
|
Traceability of the supply chain Integrity of the supply chain Balance of material issues |
| 23 | Health and safety in suppliers and manufacturers | G4-LA5 a G4-LA8, G4-LA14, LA15 | |
|
Traceability of the supply chain Integrity of the supply chain Balance of material issues |
| 24 | Animal welfare | G4-EN11 a G4-EN14 | |
|
Top quality of the product |
| 25 | Responsible purchasing practices | G4-12, G4-EN32, G4-EN33, G4-LA14, G4-LA15, G4-HR10, G4-HR11, G4-SO9, G4-SO10, G4-PR1, G4-PR2 | |
|
Traceability of the supply chain Integrity of the supply chain Top quality of the product |
| 26 | Waste management | G4-EN23, G4-EN25 | |
|
Efficient use of resources Balance of material issues |
| 27 | Recycling systems and management of product end of life | G4-EN23, G4-EN25, G4-EN27 a G4-EN29 | |
|
Top quality of the product Efficient use of resources Balance of material issues |
| 28 | Protection of biodiversity | G4-EN11 a G4-EN14 | |
|
Efficient use of resources |
| 29 | Social action and local community development | G4-EC1 a G4-EC4, G4-EC7, G4-EC8, G4-SO1, G4-SO2 | |
|
Contribution to community welfare Balance of material issues |
| 30 | Dialogue with and commitment to stakeholders | G4-24 a G4-27 | |
|
Traceability of the supply chain Integrity of the supply chain Top quality of the product Efficient use of resources Promoting team motivation Innovation in customer services Contribution to community welfare Corporate governance |
Sustainability
Business
Within the organisation
Outside the organisation
Within and outside the organisation
| The following organisations, among others, have taken part in the definition of the material issues for 2014 | |
|---|---|
| Sustainalytics BV | UNICEF |
| Cruz Roja | Fundación SERES. Sociedad y Empresa Responsable |
| Universidade de Santiago de Compostela | Médicos sin Fronteras |
| Universidade da Coruña | Economics for Energy |
| Textile Exchange | Canopy |
| Fundación Entreculturas | Manos Unidas |
| Fundación Ecología y Desarrollo | Cáritas |
| Confederación Galega de Persoas con Discapacidade (COGAMI) | The Humane Society of the United States |
| Medicus Mundi | IndustriALL Global Union |
| Fundación Lealtad | |