Creating Economic and Social Value
About us
Who are we?
Inditex is one of the leading fashion groups in the world with eight commercial brands. Eight million people pass through our more than 6,600 stores every day and all of our work is designed to make sure this continues. With the trust of the 137,000 people who make up this company, we work hard to improve the quality of our products and the way in which they are made.
How do we work?
The way we work is based on ongoing internal review. The day-to-day work of those who make up Inditex is constant adaptation to customers, the environment and society. Both Inditex employees and its work processes are focused on listening to the customer. This forces us to reinvent ourselves daily and we do so thanks to a flexible business model based on innovation and team work.
Strategy and objectives
The commitment to our customers to keep their trust in the long-term by offering the responsible fashion they are looking for. Among our customers are shareholders, employees, suppliers and members of the public committed to society. By focusing on their needs we work to create quality fashion in a socially and environmentally sustainable setting.
Quality fashion
Healthy fashion, safe and environmentally friendly, for demanding customers who are always searching for the latest trends.
Constructive social environment
To encourage the professional and personal growth of employees along with the development of the business.
Efficient environmental management
To guarantee responsible use of water and reduce our operations' energy requirements.
Our strengths
Corporate values
Solid principles, shared by the entire organization
- Commitment to the customer
- Self-reliance
- Non-conformism
- Innovation
- Team work
Innovative business model
The customer is at the centre of decision making
Transparent and strict guiding principles which are always improving
- Code of Conduct and Responsible Practices
- Code of Conduct for Manufacturers and Suppliers
- Right to Wear guiding principles
- Lines of action in each area in order to reach top sustainable and responsible quality
Right to Wear
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customers
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suppliers
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environment
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employees
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community
Our priorities (*)
Supply chain traceability and integrity
See moreTop quality of the product
See moreEfficient use of resources
See moreDevelopment of teams' motivation
See moreInnovation in customer services
See moreImproving community welfare
See moreCorporate governance
See more(*) Inditex identifies the issues that most interest those parties with a relationship to the company by means of ongoing dialogue with its stakeholders to guarantee that Inditex’s strategy is aligned with the concerns and expectations of those parties. This allows the company to create a materiality or relevant issues matrix that serves to define the priorities of its Annual Report.