6. Strategic objectives

Degree of compliance with the 2013 objectives

Stakeholders Objective Compliance
Suppliers Creation of a procedure manual for clusters Partial
Reduction in no. of PR suppliers Partial
Implementation of new review method for external suppliers and manufacturers Partial
Consolidation of the new Protocol signed with IndustriALL Total
Creation of a manual on migrant workers Partial
Implementation of production audits in the various clusters Total
Increased participation in dialogue platforms related to the supply chain. Total
Creation and implementation of a technological standard for manufacturers Total
Development of training and awareness programmes in CTW and STW standards for suppliers Total
Implementation of best practice manuals to assist suppliers with product health and safety matters Total
Customers Training of local cluster teams in social and process audits Total
Updating of CTW and STW standards Partial
Strengthening cooperation programmes in product health and safety Total
Participation in forums of debate and committees related to the development of product health and safety policies Total
Community Increased contributions to social actions Total
Strengthening the employment of people at risk of exclusion as a priority focus in social action projects Total
Increasing the scope of social action programmes in countries where Inditex does business Total
Promotion of in-kind donations for social causes Partial
Growing the for&from programme by opening new retail outlets Total
Employees Consolidation of cluster teams Total
Training of sales teams in product health and safety Total

Objectives 2014

CHALLENGE OBJECTIVES
Supply chain integrity Promotion of initiatives to ensure a living wage for workers in the supply chain
Progress in the development of good practices in suplply chain traceability
Development of a common methodology for production audits
Consolidation of new clusters, strengthening of existing ones and exchange of good practices
Development of the framework agreement signed with IndustriALL
Creation of a manual on migrant workers
Establishment of programmes to strengthen compliance with labour rights of homeworkers
Participation, development and strengthening of employee health and safety programmes
Manufacturing responsible products Creation and implementation of a product quality standard
Updating of CTW and STW standards
Strengthening cooperation programmes in product health and safety.
Expansion of the range of chemicals included in The List, by Inditex Project and the participants involved
Development of training and awareness programmes in CTW and STW standards for suppliers
Training of sales teams in product health and safety
Extending manufacturing technology standard to include feather and down items
Extending collaborative programmes with test laboratories
Responsible use of water in the supply chain To guarantee the responsible use of water and zero discharge by 2020
Efficient use of resources throughout the business model Reduction of energy consumption and greenhouse effect gas emissions by 20% and 100% respectively by 2020 in stores built under eco-efficient standards
Protection of biodiversity Protection, conservation and development of the wealth of species and diversity by means of promoting the consumption of sustainable raw materials and implementing conservation projects in local communities
Ongoing development of teams’ motivation Developing self-sufficient and responsible staff
Strengthening customer services Offering and maintaining qualified customer services segmented by country and service
Improved community welfare Increased contributions to social initiatives
Increased number of beneficiaries and increased impact generated by investment projects in the community
Increasing the scope of social programmes in countries where Inditex does business
Promotion of in-kind donations for social causes
Growing the for&from programme by opening new retail outlets
Strengthening of social investment projects in communities related to the supply chain