Indicators
| Indicators | Page or direct reply | External Verification | Global Compact | |
| Economy | ||||
| SUPPLY CHAIN | ||||
| CODE OF CONDUCT | ||||
| AF7 | Number and location of workplaces covered by the code of conduct. | Identification of the supply chain The Code of Conduct for Manufacturers and Suppliers is applicable to each and every one of Inditex’s suppliers and manufacturers. More information about the identification of the supply can be found on the Inditex website: http://www.inditex.com/en/sustainability/suppliers/code_conduct |
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| AUDITING PROCESS | ||||
| AF8 | Number of audits performed and percentage of workplaces audited. | Identification of the supply chain, Assessment of the supply chain, Social indicators The Group reports the number of suppliers as well as the number of audits performed during the year. In 2013, Inditex developed and reinforced its control instruments in order to guarantee supplier identification and monitoring activities at all stages of the supply process. To this end, in 2013 the Group consolidated an online system designed specifically to guarantee the control and traceability of its production. |
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| DETECTION OF NON-COMPLIANCE | ||||
| AF9 | Incidents of non-compliance with legal requirements or collective bargaining agreements concerning wages. | Assessment of the supply chain, Sustainability of the supply chain, Social indicators | |
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| AF10 | Incidents of non-compliance with overtime standards. | Assessment of the supply chain | |
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| AF11 | Incidents of non-compliance with standards on pregnancy and maternity rights. | Assessment of the supply chain | |
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| AF12 | Incidents of non-compliance regarding the use of child labour. | Assessment of the supply chain, Sustainability of the supply chain | |
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| AF13 | Incidents of non-compliance with gender discrimination standards. | Assessment of the supply chain | |
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| AF14 | Breaches of the code of conduct. | Assessment of the supply chain |
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| AF15 | Analysis of the data derived from audits of code compliance. | Assessment of the supply chain, Sustainability of the supply chain | |
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| CORRECTIVE ACTION PLANS | ||||
| AF16 | Corrective practices applied to remedy incidents of non-compliance. | Assessment of the supply chain |
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| COMMERCIAL RELATIONS | ||||
| AF17 | Actions to identify and mitigate practices affecting code compliance. | Assessment of the supply chain, Optimisation of the supply chain Sustainability of the supply chain Inditex’s CSR Department informs internal buyers of the results of Social Audits: this allows them to become more aware of their own purchasing practices and adapt these according to the results obtained during these checks. |
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| ECONOMIC PERFORMANCE | ||||
| G4- EC1 | Direct economic value generated and distributed | Improving community welfare Distribution of investment in social programmes 2013, Social cash flow |
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| G4- EC2 | Financial implications and other risks and opportunities for the organisation’s activities due to climate change | Inditex Sustainability Strategy: http://www.inditex.com/en/sustainability Despite the fact that its direct activity does not have a significant impact on climatic change, Inditex implements energy-efficient activities and measures to mitigate such a risk. |
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Principle 7 |
| G4- EC3 | Coverage of the organisation’s defined benefit plan obligations | Ongoing development of teams’ motivation, Net financial position, Employee benefits | |
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| G4- EC4 | Financial assistance from government entities | Income taxes, Employee benefits During this reporting period no significant government assistance was received in the form of subsidies, awards, holiday entitlements or export credit assistance. |
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| INDIRECT ECONOMIC IMPACTS | ||||
| G4- EC7 | Development and impact of the investment in infrastructures and types of services | Social welfare Humanitarian action Tangible fixed assets Distribution of investment in social programmes 2013, Social cash flow |
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| G4- EC8 | Significant indirect economic impacts and their scope | Improving community welfare, Social welfare Humanitarian action Education Environmental programmes Sponsorship and patronage Improving community welfare, Distribution of investment in social programmes 2013, Social cash flow |
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| Environment | ||||
| MATERIALS | ||||
| G4- EN1 | Materials by weight or volume | Environmental and energy management in logistics centres and Environmental training in logistics centres Eco-efficient stores Use of more sustainable fibres Waste generation and management Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers. Nevertheless, Inditex works hard to promote the efficient use of materials in its supply chain via the use of more sustainable fibres, packaging and distribution of its products in line with its standard, Znormativa, and waste management by means of its Waste Reduction Plan. |
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Principles 7 and 8 |
| G4- EN2 | Percentage of the materials used that are recycled materials | Efficient use of resources throughout the business model, Protection of biodiversity, Environmental indicators | |
Principle 8 |
| AF20 | List of preferential materials from the viewpoint of the environment used in apparel and footwear products | Protection of biodiversity From an environmental point of view, the preferred material is organic cotton. In 2013, Inditex placed more than 3.5 million 100% certified ecological cotton garments on the market, and also started 5% and 50% ecological cotton programmes. Inditex also participates in initiatives that work actively to promote good management of natural resources, such as: Better Cotton Initiative and Textile Exchange. |
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| ENERGY | ||||
| G4- EN3 | Internal energy consumption | Consolidated sustainability balance sheet, Energy consumption |
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Principles 7 anda 8 |
| G4- EN4 | External energy consumption | Bangladesh Water PaCT Scope 3 emissions detail |
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Principle 8 |
| AF21 | Amount of energy consumed and percentage of that energy from renewable sources | Environmental indicators | |
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| G4- EN5 | Energy intensity | Environmental indicators | |
Principle 8 |
| G4- EN6 | Reduction of energy consumption | Bangladesh Water PaCT Efficient use of resources throughout the business model, Environmental indicators, Energy consumption |
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Principles 8 and 9 |
| G4- EN7 | Reductions in energy requirements of products and services | Eco-efficient stores and Eco-refurbishments Environmental indicators, Energy consumption |
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Principles 8 and 9 |
| WATER | ||||
| G4- EN8 | Total water intake by source | Responsible use of water in the supply chain, Master Plan for Water Management in the Supply Chain, Environmental indicators http://www.inditex.com/en/sustainability/environment/water |
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Principles 7 and 8 |
| G4- EN9 | Water sources that have been significantly affected by water intake | Environmental indicators Water supplied to all the centres for use both in processes and for consumption comes from public, authorised supply networks with the result that Inditex has no impact on protected habitats. |
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Principle 8 |
| G4- EN10 | Percentage and total volume of recycled and reused water | Efficient use of resources throughout the business model | |
Principle 8 |
| BIODIVERSITY | ||||
| G4- EN11 | Own, leased, managed and adjacent, contained installations or those located in protected and unprotected areas of great value for biodiversity | Not applicable.The lands owned by Inditex are not located adjacent to or within protected natural spaces or areas of high biodiversity, and therefore the Group does not generate significant impacts on biodiversity. | |
Principle 8 |
| G4- EN12 | Description of the most significant impacts on the biodiversity of protected areas or unprotected areas of high biodioversity, derived from activities, products and services | Zero discharge Protection of biodiversity Use of more sustainable fibres Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore the Group is solely capable of generating indirect impacts on biodiversity. In this respect, Inditex has developed a Biodiversity Strategy which forms an integral part of the Group’s Sustainability Strategy and contains different initiatives to protect and conserve the biodiversity potentially affected throughout the sector’s value chain. |
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Principle 8 |
| G4- EN13 | HHabitats protected or restored | Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no protected or restored habitats related to the company’s activity. | |
Principle 8 |
| G4-EN14 | Number of iucn red list species with habitats in areas affected by operations according to extinction risk | Not applicable. Inditex distributes the finished fashion items (clothing, footwear, accessories) and home textiles it purchases from its suppliers, and therefore there are no habitats that are affected by its operations. | |
Principle 8 |
| EMISSIONS | ||||
| G4- EN15 | Direct emissions of greenhouse effect gases (scope 1) | Environmental indicators |
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Principles 7 and 8 |
| G4- EN16 | Indirect emissions of greenhouse effect gases when producing energy (scope 2) | Environmental indicators |
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Principles 7 and 8 |
| G4- EN17 | Other indirect emissions of greenhouse effect gases (scope 3) | Environmental indicators |
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Principles 7 and 8 |
| G4- EN18 | Intensity of emissions of greenhouse effect gases | Environmental indicators | |
Principle 8 |
| G4- EN19 | Reduction of emissions of greenhouse effect gases | Efficient use of resources throughout the business model, Environmental indicators | |
Principles 8 and 9 |
| G4- EN20 | Emissions of ozone-depleting substances | Environmental and energy management in logistics centres Plans have been set up to replace air conditioning equipment in the already existing stores with the more efficient class A systems to ensure there are no gasses that are destructive to the ozone layer. |
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Principles 7 and 8 |
| G4- EN21 | Nox, sox and other significant atmospheric emissions | Carbon footprint of logistics operations, Environmental indicators
SO2, NOx and CO emissions have been reported. The rest of the emissions envisaged in this indicator are not produced or are not produced in significant amounts, since Inditex’s main activity is the distribution of fashion items. Any particle emissions resulting from transport are generated by the transport companies themselves and not by Inditex. Nevertheless, Inditex promotes a better management and control of these emissions by means of a tool which enables such emissions to be calculated according to GHG Protocol. The Group also drafts improvement plans to reduce emissions. |
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Principles 7 and 8 |
| EFFLUENTS AND WATE | ||||
| G4- EN22 | Total water discharge according to quality and intended use in the case of footwear, total chromium discharge. In the case of apparel, discharge of antimony, arsenic, cadmium, chromium, cobalt, cyanide, lead, mercury, nickel and zinc. | Responsible use of water in the supply chain, Zero discharge Zero discharge, Environmental indicators http://www.wateractionplan.com/ section ”Technical training to achieve zero discharge/results”) |
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Principle 8 |
| G4- EN23 | Total weight of waste according to type and treatment method | Waste generation and management None of the waste generated is disposed of through deep-well injection or stored in-situ. |
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Principle 8 |
| G4- EN24 | Total number and volume of significant spills | During the reporting period no significant accidental discharges were recorded. | |
Principle 8 |
| G4- EN25 | Weight of waste transported, imported, exported of treated considered hazardous by virtue of annexes i, ii, iii and viii of the basel2 convention, and percentage of waste transported internationally | Inditex does not transport, import or export any of the hazardous waste products included in the Basel Convention in any of the countries where it performs its activities. | |
Principle 8 |
| G4- EN26 | Identification, size, protection status and biodiversity value of water masses and related habitats significantly affected by discharges and run-off from the organisation | Zero discharge The water consumed by Inditex is discharged by means of sanitation networks, in all cases with the appropriate administrative authorization. In case of irregularities, Inditex analyses the causes and looks for pertinent solutions. Therefore, there are no water bodies or related habitats significantly affected by discharges or run-off generated by the organization. In relation to the Group’s suppliers and due to the commitment undertaken in November 2012 towards “zero discharge” of hazardous chemicals in 2020, Inditex works with its suppliers within its Master Plan for Water Management in the Supply Chain. In 2013, water discharges from plants belonging to the Group’s main suppliers were analysed with special attention to the 11 priority chemical groups. The results of these analyses are available for consultation at www.wateractionplan.com (section ”Technical training to achieve zero discharge/results”). |
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Principle 8 |
| PRODUCTS AND SERVICES | ||||
| G4- EN27 | Mitigation of the environmental impact of products and services | To consult initiatives undertaken to mitigate impact on: Responsible use of water in the supply chain Environmental and energy management in logistics centres and Sustainable certification in logistics centres Eco-efficient stores and Eco-refurbishments Protection of biodiversity Use of more sustainable fibres Footwear ecolabel, Higg Index and Use and end of life of the product To consult the mitigation of the impact: Energy consumption Inditex Greenhouse Gas Emissions (GHG) Other atmospheric emissions Waste generation and management Water consumption and use |
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Principles 7, 8 and 9 |
| G4- EN28 | Percentage of products sold and packaging materials reclaimed at the end of their useful life, according to product category | Efficient use of resources throughout the business model, Eco-efficient stores Packaging materials on to the market are recovered at the end of its life cycle for recycling by authorized managers in those countries where there are Integrated Systems for Packaging Management. |
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Principle 8 |
| COMPLIANCE WITH REGULATIONS | ||||
| G4- EN29 | Monetary value of significant fines and number of non-monetary sanctions due to incidents of non-compliance with environmental legislation and regulations | Inditex recorded no significant fines or sanctions through the available channels in 2013. | |
Principle 8 |
| ENVIRONMENTAL ASSESSMENT OF THE SUPPLIERS | ||||
| G4- EN32 | Percentage of new suppliers examined according to environmental criteria | Supply chain integrity, Programme of audits and technical training in the supply chain Social indicators |
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Principle 8 |
| G4-EN33 | Real and potential significant negative environmental impacts in the supply chain and measures in this respect | Zero discharge Programme of audits and technical training in the supply chain In 2013 analyses were performed of waste water discharges from 101 plants corresponding to the Group’s main suppliers. Where priority chemical compounds were detected, a Corrective Action Plan was put in place with the cooperation of the plant involved. In 2013, corrective measures were taken in the case of 39 plants in China and Bangladesh. |
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Principle 8 |
| MECHANISMS FOR ENVIRONMENTAL COMPLAINTS | ||||
| G4- EN34 | Number of environmental complaints submitted, dealt with and resolved using formal complaint mechanisms | Code of conduct and responsible practives and the committee of ethics-Social council All communications received by means of the website’s customer services are passed on to the relevant department. Moreover, the Environmental Department receives any suggestions, queries or comments at the following address: medioambiente@inditex.com |
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Principle 8 |
| Company performance - working practices and decent work | ||||
| EMPLOYMENT | ||||
| G4- LA1 | Number and rate of employee hires and turnover, broken down according to age group, gender and region | Ongoing development of teams' motivation New employee hires for 6.6% of the workforce. Data on the number of new employee hires, turnover and rates broken down according to age, gender and region was not available at the time of writing of this Report. The company is working on a system to integrate information in a consolidated database. This indicator is expected to be included by 2017. |
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Principle 6 |
| G4- LA2 | Social benefits provided for full-time workers not offered to temporary or part-time workers, broken down according to significant locations of operations | Ongoing development of teams' motivation The Group provides the same social benefits for temporary workers as to part- and full-time employees. |
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| G4- LA3 | Return to work and retention rates following parental leave, broken down according to gender | Ongoing development of teams' motivation During 2013, in Spain some 1,973 women took maternity leave. A total of 99.8% of these women returned to work following that leave. In the case of men, a total of 99.2% (260 men) returned to work following paternity leave. |
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Principle 6 |
| WORKER-MANAGEMENT RELATIONS | ||||
| G4- LA4 | Minimum notice periods for operative changes and whether these are included in collective agreements | The collective agreements in force do not set out a minimum period for the formal notification of any organizational changes that take place within Inditex. However, when relevant events take place, prior notice is given in line with the provisions of the law in force (art. 41 of the Workers’ Statute). | |
Principle 3 |
| AF29 | Percentage of workplaces in which there are one or more independent unions | Some 37% of Inditex’s work centres have workers’ representatives
(there have been no significant changes in this indicator on a national level in comparison with 2012). |
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| AF30 | Percentage of workplaces in which, in the absence of a union, there are committees formed by workers and members of the management, according to country | The Group does not participate in representative bodies that do not involve the trade unions. | |
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| HEALTH SAFETY AT WORK | ||||
| G4- LA5 | Percentage of workers represented in formal joint management-worker health and safety committees, established to help to control and advise on occupational health and safety programmes | The existing committees represent all workers on the same level (management and employees) and all agreements are confirmed by management. | |
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| G4- LA6 | Injury rates, occupational illnesses, days lost, absenteeism and number of work-related fatalities victims according to region and gender | Ongoing development of teams' motivation | |
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| G4- LA7 | Workers whose profession is subject to a high incidence or risk of illness | Ongoing development of teams' motivation In general, no workers were identified as being involved in activities with a high accident rate or high risk of specific diseases. |
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| G4- LA8 | Health and safety issues covered in formal agreements with the unions | All committees have reached agreements related to worker health and safety. During 2013, Inditex had reached agreements in force on an international and national scale with trade unions which covered aspects such as personal protective equipment, periodic inspections, training and education, complaints mechanisms, and so on. | |
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| AF31 | Initiatives and programmes for responding to, reducing and preventing the appearance of muscular and skeletal disorders | Ongoing development of teams' motivation | |
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| TRAINING AND EDUCATION | ||||
| G4- LA9 | Average hours of skills training each year per employee, broken down according to gender and employee category | Manufacturing responsible products, Ongoing development of teams' motivation The 2013 Report shows a positive evolution of the level of commitment to reporting on this indicator with the publication of information on training hours in the form of country-level statistics. Thus, this indicator is expected to be fully incorporated by 2017. |
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Principle 6 |
| G4- LA10 | Skills management programmes and lifelong learning to foster the employability of workers and help them to manage the end of their professional careers | The average age of Inditex employees is 32 years, meaning that the Group is not facing the need to develop programmes to assist employees at the end of their professional careers in the near future. | |
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| G4- LA11 | Percentage of employees receiving regular performance and development reviews, broken down according to gender and professional category | Ongoing development of teams' motivation | |
Principle 6 |
| DIVERSITY AND EQUAL OPPORTUNITIES | ||||
| G4- LA12 | Composition of the organs in government and breakdown of payroll by professional category and sex, age, belonging to minorities and other diversity indicators | Ongoing development of teams' motivation Composition of the Board of Directors Board Committees Inditex reports data on members of its Board of Directors in the Corporate Governance Report submitted to the Spanish regulatory body, the CNMV. At the time of writing Inditex was working to generate this indicator. The company is working on a system to integrate information in a consolidated database. The breakdown of staff by age group is expected to be included by 2017. |
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Principle 6 |
| AF32 | Actions for dealing with discrimination for reasons of gender and to give opportunities to promoting female workers | Ongoing development of teams' motivation | |
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| EQUAL PAYMENT BETWEEN MEN AND WOMEN | ||||
| G4- LA13 | Ratio of base salary of men to women, broken down according to professional category and significant locations of operation | Not available. At the time of writing Inditex was working to generate this indicator. The company is working on a system to integrate information in a consolidated database. This indicator is expected to be included by 2017. |
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Principle 6 |
| ASSESSMENT OF SUPPLIER WORKING PRACTICES | ||||
| G4- LA14 | Percentage of new suppliers examined according to criteria on labour practices | Supply chain integrity | |
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| G4- LA15 | Significant real and potential negative impacts in labour practices in the supply chain, and measures taken | Identification of the supply chain, Assessment of the supply chain, Corrective action plans (CAP) Sustainability of the supply chain , Social indicators |
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| COMPLAINT MECHANISMS CONCERNING WORKING PRACTICES | ||||
| G4- LA16 | Number of complaints related to working practices submitted, dealt with and resolved by formal complaint mechanisms | Supply chain integrity, Code of conduct and responsible practices and the committee of ethics- Social council | |
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| Company performance - human rights | ||||
| INVESTMENT | ||||
| G4- HR1 | Number and percentage of significant investment contracts and agreements including clauses on human rights or that have undergone human rights screening | Identification of the supply chain, Assessment of the supply chain, Corrective action plans (CAP), Consolidated sustainability balance sheet, Social indicators | |
Principle 2 |
| G4- HR2 | Hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including percentage of employees trained | Sustainability of the supply chain In 2013 more than 3,000 hours of training were provided for factory workers on equality and pyscho-social issues. Both the Code of Conduct and Responsible Practices of the Inditex Group, applicable to 100% of Inditex’s employees, and the Code of Conduct for Inditex Manufacturers and Suppliers are articulated based on Inditex’s corporate culture, which affects all operations and suppliers of the Group, firmly founded on compliance with human rights. |
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Principle 1 |
| NON-DISCRIMINATION | ||||
| G4- HR3 | Number of discrimination incidents and corrective actions taken | Assessment of the supply chain, Code of conduct and responsible practices and the committee of ethics, Social council No incidents of discrimination were recorded among Inditex Group employees during 2013. |
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Principle 6 |
| FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING | ||||
| G4- HR4 | Identification of significant centres and suppliers in which freedom of association and the right to collective bargaining may be breached or at risk, and measures taken to defend these rights | Supply chain integrity, Assessment of the supply chain, Sustainability of the supply chain Inditex’s Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with worker freedom of association, and is applicable to all of the Group’s operators and suppliers. The table on page 58 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2013. |
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Principle 3 |
| CHILD LABOUR | ||||
| G4- HR5 | Identification of centres and suppliers with a significant risk of incidents of child labour, and measures taken to contribute to abolishing child labour | Supply chain integrity, Sustainability of the supply chain The Inditex Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with fundamental labour standards, including the prohibition and elimination of child labour, applicable to all of the Group’s operations and suppliers. The table on page 58 shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2013. |
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Principio 5 |
| FORCED LABOUR | ||||
| G4- HR6 | Centres and suppliers with a significant risk of incidents of forced labour, and measures taken to contribute to eliminating all forms of forced labour | Supply chain integrity, Sustainability of the supply chain The Inditex Code of Conduct for Manufacturers and Suppliers Compliance Programme assesses the level of compliance with fundamental labour standards, including the prohibition and elimination of forced labour, applicable to all of the Group’s operations and suppliers. The table on Assessment of the supply chain shows percentage compliance in this area on the part of suppliers already subjected to audits that formed part of Inditex’s supply chain in 2013. |
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Principle 4 |
| ASSESSMENT OF SUPPLIERS WITH RESPECT HUMAN RIGHTS | ||||
| G4- HR10 | Percentage of new suppliers examined according to human rights criteria | Supply chain integrity, Social indicators |
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Principle 2 |
| G4- HR11 | Significant real and potential negative impacts in the area of human rights, in the supply chain, and measures taken | Identification of the supply chain, Assessment of the supply chain, Corrective action plans (CAP) Sustainability of the supply chain, Social indicators |
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Principle 2 |
| COMPLAINTS MECHANISMS FOR HUMAN RIGHTS ISSUES | ||||
| G4- HR12 | Number of complaints related to human rights submitted, dealt with and resolved by formal complaint mechanisms | Supply chain integrity, Code of conduct and responsible practices and the committee of ethics-Social council | |
Principle 1 |
| Society | ||||
| LOCAL COMMUNITIES | ||||
| G4- SO1 | Percentage of centres with implemented development programmes, impact assessments and local community engagement | Supply chain integrity, Identification of the supply chain, Assessment of the supply chain Sustainability of the supply chain Global Water Management Strategy Improving community welfare, Improving community welfare Social welfare, Humanitarian action Education Social Council Inditex’s environmental policy: http://www.inditex.com/en/sustainability/environment Inditex’s community development and participation programmes and environmental and social impact assessments are applicable to 100% of the Group’s operations. |
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Principle 1 |
| G4- SO2 | Operations centres with significant potential or real negative effects on local communities | Does not apply. Inditex’s activity does not generate important negative effects on local communities. | |
Principle 1 |
| AF33 | Priorities of investment strategy in communities | Improving community welfare, Humanitarian action, Education, Sponsorship and patronage | |
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| AF34 | Amount of investment in worker communities, according to location | Improving community welfare, Social welfare Humanitarian action Education Sponsorship and patronage Social indicators |
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| FIGHT AGAINST CORRUPTION | ||||
| G4- SO3 | Percentage and number of centres analysed for risks related to corruption and significant risks detected | Code of Conduct and Responsible Practices includes the prevention of all forms of corruption. These standards are applicable to 100% of the Group’s business units and are available on the Inditex website at: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices | |
Principle 10 |
| G4- SO4 | Policies and procedures of communication and training on the fight against corruption | Code of Conduct and Responsible Practices of the Inditex Group [applicable to 100% of the Group’s employees] deals with the prevention of all forms of corruption and correct internal dissemination of the code among all employees. This document is available on Inditex’s website at: http://www.inditex.com/es/our_group/our_approach/code_conduct_responsible_practices” | |
Principle 10 |
| G4- SO5 | Confirmed cases of corruption and measures taken | In the period covered by this report, no incidents of corruption were recorded in the organization. | |
Principle 10 |
| PUBLIC POLICY | ||||
| G4- SO6 | Value of the political contributions according to country and recipient | The Code of Conduct and Responsible Practices expressly indicates that “Any relationship that the Inditex Group may have with any governments, authorities, institutions and political parties shall be based upon the principles of legality and neutrality. Contributions, whether in cash and/or in kind that might be made by the company, where applicable, to any political parties, institutions and public authorities, shall always be made in accordance with the current legislation in force and ensuring the transparency thereof; for such purposes, a previous report of the Legal Department evidencing that any such contributions are lawful, shall be required”. | |
Principle 10 |
| ASSESSMENT OF THE SOCIAL REPERCUSSION OF SUPPLIERS | ||||
| G4- SO9 | Percentage of new suppliers examined according to social impact criteria | Supply chain integrity, Social indicators | |
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| G4- SO10 | Significant and potential negative impacts for society in the supply chain, and measures taken | Identification of the supply chain, Assessment of the supply chain, Corrective action plans (CAP) Sustainability of the supply chain , Social indicators |
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| COMPLAINTS MECHANISMS IN THE AREA OF SOCIAL IMPACT | ||||
| G4- S011 | Number of complaints related to social impacts submitted, dealt with and resolved by formal claim mechanisms | Supply chain integrity, Code of conduct and responsible practices and the committee of ethics, Social council | |
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| Responsibility for products | ||||
| CUSTOMER HEALTH AND SAFETY | ||||
| G4- PR1 | Percentage of significant product and service categories whose impact in the area of safety and health have been assessed in order to promote improvement | Picking Project and Ready to Manufacture Product health and safety standards are in general application and mandatory for the whole of the Group’s production. The method employed by Inditex encompasses all phases of the product life cycle. |
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| G4- PR2 | Number of incidents of non-compliance with regulations or voluntary codes regarding the impact of products and services on health and safety during the life cycle, broken down according to the type of incident outcome | No significant incidents of non-compliance with standards related to the impact of products on customer health and safety were recorded in 2013. | |
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| PRODUCT AND SERVICE LABELLING | ||||
| G4- PR3 | Type of information required by organisation procedures related to information and the labelling of products and services, and percentage of significant product and service categories subject to said requirements | Programmes to implement and comply with Clear To Wear and Safe To Wear standards Global water management strategy, Protection of biodiversity Product health and safety standards are in general application and mandatory for the whole of the Group’s production (100%). |
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| G4- PR4 | Number of incidents of non-compliance with regulations and voluntary code regarding information and the labelling of products and services, broken down by outcome type | No significant incidents of non-compliance with standards related to product information or labelling or voluntary codes were recorded in 2013. | |
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| G4- PR5 | Results of customer satisfaction surveys | Strengthening customer services, Consolidated report at 31 january for 2014 | |
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