Milestones of the year

Customers

Extension of product health and safety control to include more than just direct suppliers, encompassing the entire supply chain

Objectives 2014

Customers

Communicating customers how our products are produced in a responsible and eco-efficient way

Improving customer services by means of specific training programmes

Suppliers

Creation of the Southeast Asia Cluster

Promotion of production audits

Classroom training for over 1,100 suppliers

Member of the Fur Free Retailer Program

Suppliers

Strengthening of the coverage of all suppliers with specialised CSR teams in the field

Ensuring the traceability of the supply chain

Keeping continuous improvement in compliance with the Code of Conduct for Manufacturers and Suppliers

Employees

Over 900,000 hours of employee training

Training sessions on sustainable purchasing practices for 241 employees and internal purchasing teams

Employees

Promotion of employees’ professional and personal growth in step with the business’ growth

Community

Signing of collaboration agreements with MSF and the Fundación Entreculturas on the execution of development cooperation and humanitarian aid projects

Implementation of the educational project We Water Experience Activation of emergency plans in the Philippines and Mexico in collaboration with MSF and Red Cross

Community

Increasing number of beneficiaries and increasing impact generated by investment projects in the community

Strengthening of social investment projects in spheres related to the supply chain

Promoting education, social welfare and humanitarian aid by means of collaboration with charitable organisations

Shareholders

Consolidated position on the FTSE4Good and DJSI indexes

Shareholders

Stability and improvement in sustainability indexes

Environment

Global Energy Strategy

Biodiversity Strategy

Publication of the Manufacturing Restricted Substances List (MRSL)

Environment

Guaranteeing the responsible use of water and zero discharge by 2020

Reduction by 20% of own operations’ energy intensity for each item put onto the market by 2020. Reaching 100% of Eco-efficient stores by 2020

Protection and preservation of the rich wealth of species by means of promoting the consumption of sustainable raw materials and local conservation projects