Specific basic contents

  Indicators Page or direct reply External Verification Pacto Mundial
  Management focuses
  SUPPLY CHAINO
  CODE OF CONDUCT
AF1 Contents and coverage of the code of conduct. Supply chain integrity, The Inditex supply chain 2013, Identification of the supply chain, Assessment of the supply chain, Social indicators
Code of Conduct and Responsible Practices: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
Compliance Programme: http://www.inditex.com/en/sustainability/suppliers/compliance_programme
 
  AUDITING PROCESS
AF2 Parties and personnel involved in compliance with the code of conduct. Corrective action plans (CAP), Sustainability of the supply chain, Consolidated sustainability balance sheet
Compliance Programme: http://www.inditex.com/en/sustainability/suppliers/compliance_programme
 
AF3 Compliance auditing process. Identification of the supply chain, Sustainability of the supply chain
Compliance Programme: http://www.inditex.com/en/sustainability/suppliers/compliance_programme
 
  DETECTION OF NON-COMPLIANCE
  COMPLAINTS PROCEDURES
AF4 Policy and procedures for receiving, investigating and responding to grievances and complaints. Code of Conduct and Responsible Practices and Ethical Committee.
Code of Conduct and Responsible Practices: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
 
  CAPACITY BUILDING
AF5 Strategy and scope of the efforts to strengthen the capacities of management, workers and other staff to improve social and environmental performance. Assessment of the supply chain, Sustainability of the supply chain, Manufacturing responsible products, Global water management strategy, Consolidated sustainability sheet
Inditex offers specific training courses on sustainability to its employees.
Inditex’s Environmental Strategy also involves suppliers, who must include the environmental aspect in their working processes.
 
  COMERCIAL RELATIONS
AF6 Policies for the supplier selection, management and termination. Identification of the supply chain, Assessment of the supply chain
Inditex’s Code of Conduct for Manufacturers and Suppliers includes the standards and requirements that suppliers must meet in order to form part of Inditex’s supply chain. It is available on the website: http://www.inditex.com/es/sustainability/suppliers/code_conduct
 
  ECONOMY
  Economic performance Manufacturing responsible products, Ongoing development of teams' motivation, Notes to the consolidated annual accounts of the Inditex Group at 31 january 2014, Income taxes
Employee benefit, Remuneration of board members and transactions with related parties.
 
  Indirect economic impacts Sustainability of the supply chain
Improving community welfare, Social welfare
Humanitarian action
Education
Environment programmes
Sponsorship and patronage
 
  ENVIRONMENT
  Materials Protection of biodiversity, Use of more sustainable fibres
Use and end of life of the product
 
AF18 Programmes for replacing organic-based adhesives and primers with water-based adhesives and primers Manufacturing responsible products  
AF19 Practices for supplying safer alternative substances than those on the list of restricted substances, including the description of systems associated with their management. Manufacturing responsible product  
  Energy Efficient use of resources throughout the business model
Sustainable certification in logistics centres
Eco-efficient stores
Energy consumption
 
  Water Responsible use of water in the supply chain, Master Plan for Water Management in the Supply Chain, Environmental indicators  
  Biodiversity Protection of biodiversity  
  Emissions Efficient use of resources throughout the business model, Environmental indicators  
  Effluents and waste Zero discharge, Efficient use of resources throughout the business model, Waste generation and management, Environmental indicators  
  Products and services Manufacturing of responsible products  
  Regulatory compliance Inditex’s environmental policy:
http://www.inditex.com/en/sustainability/environment
 
  Environmental assessment of the suppliers Identification of the supply chain, Programme of audits and technical training in the supply chain  
  Mechanism for environmental complaints Code of conduct and responsible practices and the committee of ethics-Social council  
  COMPANY PERFORMANCE – LABOUR PRACTICES AND DECENT WORK
  Employment Ongoing development of teams' motivation  
AF22 Policy and practices concerning the employment of temporary and part-time workers. Ongoing development of teams' motivation, Commitment  
AF23 Policy regarding work at home. Ongoing development of teams' motivation  
AF24 Policy on the use and selection of work agencies, including adhesion to the relevant ILO Conventions. Inditex carries out analysis and control of the level of compliance with its Sustainability Strategy achieved by suppliers of finished products subsequently distributed by the Group, performed by means of the Group’s Code of Conduct for Manufacturers and Suppliers Compliance Programme.  
  WAGES AND WORKING HOURS
AF25 Policy and practices on deductions from wages not required by law. Inditex does not adhere to any wage deduction policy or practice beyond those stipulated by law.  
AF26 Policy on working hours, including the definition of overtime and actions for preventing excessive overtime or compulsory overtime. Ongoing development of teams' motivation  
  Relations between workers and management Ongoing development of teams' motivation  
  Occupational health and safety Ongoing development of teams' motivation  
  Training and education Ongoing development of teams' motivation  
  Diversity and equal opportunities Ongoing development of teams' motivation  
AF27 Policy and actions to protect worker rights during pregnancy and maternity. Ongoing development of teams' motivation  
  Equal pay between men and women Ongoing development of teams' motivation  
  Assessment of supplier labour practices Supply chain integrity  
  Complaints mechanisms for labour practices Supply chain integrity, Code of conduct and responsible practices and the committee of ethics-Social council  
  COMPANY PERFORMANCE - HUMAN RIGHTS
  Investment Supply chain integrity, Strategic plan for a stable and sustainable supply chain 2014-2018  
  Non-discrimination Supply chain integrity, Sustainability of the supply chain, Ongoing development of teams' motivation  
  Freedom of association and collective bargaining Supply chain integrity, Social audits, Assessment of the supply chain, Corrective action plans (CAP)
Sustainability of the supply chain
 
  Child labour Supply chain integrity, Sustainability of the supply chain  
  Forced labour Supply chain integrity, Assessment of the supply chain, Sustainability of the supply chain  
  Assessment of suppliers with respect human rights Supply chain integrity  
  Complaint mechanisms for human rights matters Supply chain integrity, Code of conduct and responsible practices and the committee of ethics-Social council  
  COMPANY PERFORMANCE - SOCIETY
  Local communities Improving community welfare
Social welfare
Humanitarian action
Education
Sponsorship and patronage
 
  Fight against corruption The Inditex Code of Conduct and Responsible Practices and the Code of Conduct for Manufacturers and Suppliers deal with the prevention of all forms of corruption.
These internal regulations are available on the website: http://www.inditex.com/en/our_group/our_approach/code_conduct_responsible_practices
 
  Public policy Supply chain integrity, Sustainability of the supply chain  
  Assessment of the social impact of suppliers Supply chain integrity  
  Complaint mechanisms in the area of social impact Supply chain integrity, Code of conduct and responsible practices and the committee of ethics-Social council  
  COMPANY PERFORMANCE - RESPONSIBILITY FOR PRODUCTS
  Customer health and safety Identification of the supply chain-Assessment of the supply chain, Manufacturing of responsible products  
  Product and service labelling Manufacturing of responsible products, Global water management strategy