Balance of material issues
| Material issues | GRI Related Indicator | Category | Boundaries | Section of Annual Report 2013 |
| Corporate Governance | G4-34 a G4-55; G4-SO6 |  |
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Corporate Governance |
| Internal code of conduct | G4-56 a G4-58; G4-EN34; G4-LA16; G4-HR12; G4-SO11 |
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Corporate Governance |
| Corruption | G4-SO3; G4-SO4; G4-SO5 | |
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Corporate Governance |
| Customer relations and satisfaction | G4-PR5 | |
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Strengthening customer services |
| Product quality, health and safety | G4-PR1 a G4-PR4 | |
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Manufacturing responsible products |
| Green Design | G4-EN1; G4-EN2; G4-EN11 a G4-EN14; G4-EN27; G4-EN28; G4-EN29 |
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Responsible use of water in the supply chain Efficient use of resources throughout the business model Protection of biodiversity, sustainability balance Sustainability balance |
| Changes in consumption habits | Strategic Business Issue |  |
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Commercial formats Strengthening customer services |
| Changes in purchasing habits (online sales) | Strategic Business Issue | |
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E-commerce platforms |
| Proximity sourcing | Strategic Business Issue | |
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Integrity of the supply chain Sustainability balance |
| Volatility of raw material prices | Strategic Business Issue | |
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Protection of biodiversity |
| Changes in regulation | Strategic Business Issue | |
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Manufacturing responsible products |
| Time in distribution and distribution costs | Strategic Business Issue | |
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Strengthening customer services |
| Expansion in new and emerging markets | Strategic Business Issue | |
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Commercial presence Commercial formats |
| Exposure in mature markets | Strategic Business Issue | |
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Commercial presence Commercial formats |
| Working practices | G4-LA4; G4-LA12; G4-LA13 | |
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Ongoing development of teams’ motivation |
| Attraction and retention of talent | G4-EC3; G4-LA1; G4-LA2; G4-LA3 | |
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Ongoing development of teams’ motivation |
| Development of human capital | G4-LA9; G4-LA10; G4-LA11 | |
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Ongoing development of teams’ motivation |
| Energy in the supply chain (manufacturing) | G4-EN4; G4-EN7 | |
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Efficient use of resources throughout the business model Sustainability balance |
| Water in the supply chain | G4-EN8; G4-EN9; G4-EN10 | |
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Responsible use of water in the supply chain Sustainability balance |
| Control of discharges | G4-EN11 a G4-EN14; G4-EN22; G4-EN24; G4-EN26; G4-EN32; G4-EN33; G4-EN34 |
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Responsible use of water in the supply chain Sustainability balance |
| Human rights and labour in the supply chain | G4-LA14; G4-LA15; G4-LA16; G4-HR1 a GR-HR6; G4-HR10 a G4-HR12; G4-SO9 a G4-SO11 |
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Integrity of the supply chain Sustainability balance |
| Health and safety in factories | G4-LA5 a G4-LA8 | |
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Integrity of the supply chain Sustainability balance |
| Animal welfare | G4-EN11 a G4-EN14 | |
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Manufacturing responsible products |
| Equal trading conditions | There are no GRI related indicatorss | |
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Integrity of the supply chain |
| Direct consumption of energy and GHG (scope 1) | G4-EC2; G4-EN3; G4-EN5; G4-EN6; G4-EN15; G4-EN18 a G4-EN21 |
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Efficient use of resources throughout the business model Sustainability balance |
| Indirect consumption of energy and GHG (scope 2) | G4-EC2; G4-EN3; G4-EN5; G4-EN6; G4-EN16; G4-EN18; G4-EN19 |
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Efficient use of resources throughout the business model Sustainability balance |
| Consumption of energy outside the organisation and GHG (scope 3) | G4-EC2; G4-EN4; G4-EN5, G4-EN6, G4-EN7; G4-EN17; G4-EN18; G4-EN19 |
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Efficient use of resources throughout the business model Sustainability balance |
| Waste production and recycling | G4-EN1; G4-EN2; G4-EN23; G4-EN25; G4-EN27; G4-EN28; G4-EN29 |
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Efficient use of resources throughout the business model Protection of biodiversity Sustainability balance |
| Social action and local community development | G4-EC1; G4-EC3; G4-EC4; G4-EC7; G4-EC8; G4-SO1; G4-SO2 |
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Improving community welfare Sustainability balance |
| Dialogue with and commitment to the stakeholders | G4-24 a G4-27 | |
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Company relations with stakeholders Integrity of the supply chain Manufacturing of responsible products Responsible use of water in the supply chain Efficient use of resources throughout the business model Protection of biodiversity Ongoing development of teams’ motivation Strengthening customer services Improving community welfare |
Sustainability Business Within the organisation Outside the organisation ithin and Outside the organisation