Social indicators

Code of Conduct compliance programme of manufacturers and suppliers

Pre-assessment audits by country
Country No. of audits % approved
Bangladesh 4 75%
Brazil 2 100%
Cambodia 6 66.67%
China 31 54.84%
India 9 22.22%
Indonesia 2 50%
Mauritius 1 100%
Morocco 5 40%
Pakistan 1 100%
Portugal 28 53.57%
Romania 2 100%
Tunisia 1 100%
Turkey 17 35.29%
Vietnam 4 100%
TOTAL 113 53.98%
Audits by country
Country Type of audit

Initial Follow-up Special* General t.
Argentina 17 6 88 111
Bangladesh 174 46 36 256
Brazil 129 238 367
Bulgaria 12 12
Cambodia 3 3
China 608 205 165 978
Egypt 3 2 5
India 33 12 4 49
Indonesia 156 54 52 262
Italy 23 7 6 36
Lithuania 4 4
Mexico 1 1
Morocco 35 61 97 193
Pakistan 12 12
Portugal 3 1 1 5
Romania 220 94 35 349
Spain 31 1 1 33
Sri lanka 2 2
Thailand 2 1 3
Tunisia 18 3 4 25
Turkey 478 101 154 733
Vietnam 49 15 10 74
GENERAL TOTAL 2.013 608 892 3.513
* Pre-assessment audits, classification visits and other requirements are included in this section.
Rating and production volume of suppliers with purchases in 2012*
Total 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 525 36.61% 573 38.46% 20.88% 26.34%
B 617 43.03% 501 33.62% 70.56% 61.58%
C 157 10.95% 183 12.28% 6.18% 6.79%
CAP** 72 5.02% 122 8.19% 1.21% 3.61%
PR 63 4.39% 111 7.45% 1.17% 1.69%
Total general 1,434 100% 1,490 100% 100% 100%
* Inditex has modified the scope of this indicator with respect to the previous year. The 2012 financial year presents the qualification data for suppliers with purchases in the year and not with respect to those active at year-end, as in the 2011 Report. Thus, the data for the previous year, including the itemisation of discarded suppliers in 2011, have been reformulated to facilitate comparability of information. Suppliers of fashion items, essentially clothing, footwear and accessories. ** Suppliers subject to the Corrective Action Plan
Rating and production volume of suppliers with purchases in 2012 by geographic area*
Africa 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 77 68.75% 86 67.72% 63.95% 67.31%
B 24 21.43% 22 17.32% 22.26% 20.86%
C 4 3.57% 4 3.15% 0.77% 2.06%
CAP 6 5.36% 8 6.30% 1.95% 2.30%
PR 1 0.89% 7 5.51% 11.08% 7.47%
General total 112 100% 127 100% 100% 100%
America 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 45 66.18% 47 71.21% 40.10% 37.67%
B 17 25% 14 21.21% 58.28% 60.87%
C 1 1.47% 2 3.03% 0.20% 0.90%
CAP 1 1.47% 0 0% 0.22% 0%
PR 4 5.88% 3 4.55% 1.19% 0.56%
General total 68 100% 66 100% 100% 100%
Asia 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 142 21.13% 166 24.20% 15.13% 23.87%
B 338 50.30% 230 33.53% 73.06% 58.33%
C 109 16.22% 144 20.99% 9.50% 11.15%
CAP 51 7.59% 79 11.52% 1.82% 4.76%
PR 32 4.76% 67 9.77% 0.49% 1.89%
General total 672 100% 686 100% 100% 100%
Non-EU Europe 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 29 21.32% 33 24.63% 11.40% 13.42%
B 78 57.35% 74 55.22% 81.26% 77.21%
C 19 13.97% 9 6.72% 5.41% 2.41%
CAP 5 3.68% 11 8.21% 1.05% 6.68%
PR 5 3.68% 7 5.22% 0.89% 0.27%
General total 136 100% 134 100% 100% 100%
European Union 2012 2011 2012 2011

Suppliers % Suppliers Suppliers % Suppliers % Units % Units
A 232 52.02% 241 50.52% 24.09% 26.96%
B 160 35.87% 161 33.75% 72.32% 68.16%
C 24 5.38% 24 5.03% 2.80% 2.88%
CAP 9 2.02% 24 5.03% 0.27% 1.10%
PR 21 4.71% 27 5.66% 0.51% 0.91%
General total 446 100% 477 100% 100% 100%
* Inditex has modified the scope of this indicator with respect to the previous year. The 2012 financial year presents the qualification data for suppliers with purchases in the year and not with respect to those active at year-end, as in the 2011 Report. Thus, the data for the previous year, including the itemisation of discarded suppliers in 2011, have been reformulated to facilitate comparability of information.
Classification of the suppliers according to the years of commercial relations with Inditex

Cluster programme1


 2012 2011
SPAIN2

Number of suppliers with purchases in the year 229 n.a.
Number of manufacturers associated with suppliers with purchases 194 n.a.
Employees who make up the staff of manufacturers that work for Inditex in Spain 10,394 n.a.
PORTUGAL

Number of suppliers with purchases in the year 139 149
Number of manufacturers associated with suppliers with purchases 394 292
Employees who make up the staff of manufacturers that work for Inditex in Portugal 20,919 15,678
TURKEY
Number of suppliers with purchases in the year 136 133
Number of manufacturers associated with suppliers with purchases 374 253
Employees who make up the staff of manufacturers that work for Inditex in Turkey 66,334 48,270
INDIA
Number of suppliers with purchases in the year 134 129
Number of manufacturers associated with suppliers with purchases 177 183
Employees who make up the staff of manufacturers that work for Inditex in India 64,069 54,079
BRAZIL3
Number of suppliers with purchases in the year 59 69
Number of manufacturers associated with suppliers with purchases 182 232
Employees who make up the staff of manufacturers that work for Inditex in Brazil 15,754 10,975
BANGLADSH
Number of suppliers with purchases in the year 108 90
Number of manufacturers associated with suppliers with purchases 177 154
Employees who make up the staff of manufacturers that work for Inditex in Bangladesh 228,520 226,485
MOROCCO
Number of suppliers with purchases in the year 96 108
Number of manufacturers associated with suppliers with purchases 158 159
Employees who make up the staff of manufacturers that work for Inditex in Morocco 51,559 48,088
CHINA
Number of suppliers with purchases in the year 224 281
Number of manufacturers associated with suppliers with purchases 966 779
Employees who make up the staff of manufacturers that work for Inditex in China 170,709 168,618
ARGENTINA2,3
Number of suppliers with purchases in the year 53 n.a.
Number of manufacturers associated with suppliers with purchases 72 n.a.
Employees who make up the staff of manufacturers that work for Inditex in Argentina 2,046 n.a.
1 Inditex has modified the scope of this indicator with respect to the previous year. The 2012 financial year presents the qualification data for suppliers with purchases in the year and not with respect to those active at year-end, as in the 2011 Report. Thus, the data for the previous year, including the itemisation of discarded suppliers in 2011, have been reformulated to facilitate comparability of information. 2 Clusters established during 2012 3 The total of suppliers with purchases in 2012 is included for information purposes due to the average size of the suppliers in the region

Distribution of social investment 20121

By type of contribution
Monetary €15,372,563 72% % with management costs
Time €579,590 3%
In kind €5,010,028 23%
Management costs €383,300 2%
Total €21,345,481 100%

By areas of activity 2012
Education and youth €3,984,523 19% % without management costs
Health €1,726,308 8%
Socioeconomic development €2,616,704 13%
Environment €1,062,313 5%
Art and culture €404,470 2%
Social welfare €7,544,454 36%
Humanitarian aid €2,927,857 14%
Other €695,552 3%
Total €20,962,181 100%

Per geographic area
Spain €5,619,039 27% % without management costs
Europe (excluding Spain) €2,717,143 13%
America €6,543,948 27%
Asia €3,135,421 15%
Africa €3,349,713 16%
Global2 €406,917 2%
Total €20,962,181 100%
1 This section does not include the comparative data with respect to previous years, due to the application in 2012 of a new methodology for managing and assessing contributions to community initiatives. 2 Contributions to global projects with no predetermined country of execution.

for&from data 2012

for&from Tempe Elche (Alicante)
Sales 591,343
Store size (m2) 367
Turnover per m2 1,611
Number of employees 8
for&from Tempe Allariz (Ourense)
Sales 135,231
Store size (m2) 65
Turnover per m2 2,080
Number of employees 5
for&from Massimo Dutti Allariz (Ourense)
Sales 769,533
Store size (m2) 120
Turnover per m2 6,413
Number of employees 7
for&from Bershka (Palafolls)
Sales 413,732
Store size (m2) 80
Turnover per m2 5,172
Number of employees 7
for&from Massimo Dutti (Palafolls)
Sales 909,450
Store size (m2) 140
Turnover per m2 6,496
Number of employees 12
for&from Stradivarius (Manresa)*
Sales 159,215
Store size (m2) 185
Turnover per m2 861
Number of employees 9
* This store started business in October 2012

Social cash flow

(millions of Euros) 2012
financial
year		 2011
financial
year
Net cash received for sale of products and services 15,946 13,793
Cash flow received from financial investments 24 30
Cash received for sales of assets 0 0
Total value-added cash flow 15,970 13,823
Distribution of value-added cash flow

Employee wages 2,548 2,234
Tax payments 818 693
Financial debt return -5 36
Dividends paid out to shareholders 1,130 1,004
Corporate social investment 21 13
Cash withheld for future growth 394 19
Payments outside the Group for purchasing goods, raw materials and services 9,725 8,475
Payments for investment in new productive assets 1,339 1,349
Total distribution of value-added cash flow 15,970 13,823

Capitals balance sheet

Capitals Challanges
Human capital
  • Management and strengthening of the supply chain

  • Greater commitment to our suppliers

  • Framework agreement with IndustriALL

  • Reduction, reuse and recycling

  • Development of self-sufficient and responsible staff

  • Strengthening links with the community, through social investment
Intellectual capital
  • Water master plan in our supply chain

  • Thorough controls on our products

  • Sustainable logistics

  • Eco-efficient stores

  • Development of self-sufficient and responsible staff
Financial capital
  • Strengthening links with the community, through social investment
Social and Relationship capital
  • Greater commitment to our suppliers

  • Framework agreement with IndustriALL

  • Waste generation and management

  • Development of self-sufficient and responsible staff

  • Strengthening links with the community, through social investment
Manufactured capital
  • Management and strengthening of the supply chain

  • Water master plan in our supply chain

  • Thorough controls on our products

  • Sustainable logistics

  • Eco-efficient stores

  • Reduction, reuse and recycling
Natural capital
  • Management and strengthening of the supply chain

  • Water master plan in our supply chain

  • Greater commitment to our suppliers

  • Sustainable logistics

  • Eco-efficient stores

  • Reduction, reuse and recycling