Materiality analysis

Defining the relevance of the aspects and issues Inditex handles with its stakeholders is traced using a materiality matrix which is updated by the organisation each year and which is used by them to discover:

a) The level of concern felt by the stakeholders towards aspects they consider of key importance

b) Their current or potential impact on Inditex

c) The organisation's responsiveness to these.

The methodology used by Inditex for this purpose was designed chiefly bearing in mind the Global Reporting Initiative (GRI), the International Framework Draft drawn up by the International Integrated Reporting Council (IIRC) and those principles included in the AA1000 Accountability Principles Standard of Accountability.

During 2012, when designing the materiality matrix, a variety of bodies and social participants of Inditex were consulted. The Social Council, as the legitimate representative of these groups, played a key role in developing the matrix and the opinions of customers, the media and NGOs with which Inditex had dealt with, in one way or another, during 2012 were used to complete it.

Materiality Matrix

1	Code of Conduct	2	Groups of Influence	3	Customer Care	4	Strategy for emerging markets
5	R+D	6	Climate change	7	Green Design	8	Green Retail
9	Environmental Management	10	Materials Used	11	Energy	12	Water
13	Spillages	14	Waste	15	Emissions	16	Human Rights
17	Integrity in the supply chain	18	Corruption	19	Product safety	20	Labour practices
21	Attracting and retaining talent	22	Development of human capital	23	Labour relations	24	Health and safety in the workplace
25	Development of local community	26	Social Investment	27	Dialogue and commitment to stakeholders	28	Responsible advertising

The result obtained helps Inditex ensure that its strategy is correctly aligned and is later used to define the contents of both the Annual Report as well as other documents used to inform about the Group's activities, such as the corporate website.

Thus, the policies and programmes developed to help tackle the challenges or opportunities the company faces aim to respond to the opinions and concerns of Inditex’ stakeholders.